Account Executive

Ninja Van; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Account Executive to enhance client relationships and ensure exceptional service delivery. This role is pivotal in addressing client concerns, fostering communication between teams, and maintaining accurate records. The successful candidate will thrive in a dynamic environment, leveraging their logistics knowledge and communication skills to support clients effectively. Join a forward-thinking company that is redefining the logistics landscape and be part of a team that values innovation and client satisfaction. This is an exciting opportunity to contribute to a growing sector and make a significant impact.

Qualifications

• Strong understanding of logistics operations and customer service.
• Exceptional communication skills to foster client relationships.

Responsibilities

• Act as a liaison between clients and internal teams to resolve issues.
• Conduct regular check-ins with clients to understand their needs.

Skills

Customer Orientation

Communication Skills

Logistics Operations Knowledge

Problem-Solving

Tools

CRM Software

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

About the unit

Restock Operations Unit caters to the new service of the Company, Ninja Restock, which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches.

As an Account Executive, your core focus revolves around motivation and customer orientation. Your primary duty involves fostering enduring relationships with our current clients, ensuring not only that their needs are fulfilled but also surpassed. Additionally, you'll be responsible for addressing and resolving any concerns raised by shippers. This entails elucidating their complaints, pinpointing the root cause of issues, presenting optimal solutions, facilitating prompt corrections or adjustments, and diligently following up to guarantee resolution. Essential attributes for success in this role include a profound comprehension of logistics operations, exceptional communication prowess, and an unwavering commitment to delivering exceptional value to our clients.

Job Responsibilities:

1. Serve as the secondary point of contact for assigned clients, when needed to support the needs of their Partner Account Managers.
2. Conduct regular check-ins with Restock Account Managers to understand their evolving needs, preferences, and challenges to provide support with Restock clients.
3. Act as a liaison between clients and internal teams to address and resolve any issues or discrepancies.
4. Investigate client complaints or concerns, identifying root causes and implementing corrective actions to prevent recurrence.

Account Maintenance and Growth:

1. Maintain accurate records of client interactions, transactions, and service agreements using CRM software.
2. Collaborate with other operational and commercial teams to provide requests of Restock Clients.
3. Ensure that processes are followed while also looking into improving these processes -- not just for Restock but for Ninja Van as a whole.

Main Duties

1. Establish effective communication lines between sales, operations, and shipper teams.
2. Ensure a timely onboarding process.
3. Monitor Restock Operations Performance and conduct business reviews with clients to maintain business engagement.
4. Deliver committed output in partnership with AM in a timely manner.
5. Understand trends and drivers of department performance on a daily, weekly, or monthly basis.
6. Provide necessary information or reports for clients.
7. Verify accuracy of billing.
8. Monitor payment posting.