Account Executive

JLL; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

JLL in New York seeks an Account Executive to develop and execute comprehensive account plans that delight clients and secure long-term partnerships. This strategic leader anticipates client needs, delivers results that beat KPIs, and builds high-performing teams focused on operational excellence and sustainable revenue growth.

You will partner across regions and services, drive Voice of the Customer programs, manage budgets, and expand the book of business while maintaining core firm values of

Qualifications

• 10+ years of Facility Management and Commercial Real Estate executive leadership experience.
• Experience delivering outsourced Integrated Facility Management solutions for Fortune 500 companies.
• Extensive experience hiring, training, and retaining large teams (100+) in client service environments.
• Demonstrated budget management experience with strategic financial oversight.
• Bachelor's degree with broad business experience; MBA or post-graduate studies preferred.
• Experience operating effectively in complex, large, heavily matrixed organizations.

Responsibilities

• Develop and implement account plans to exceed client objectives.
• Lead cross-functional teams to deliver strategic client partnerships.
• Manage VOC programs to align with client direction.
• Drive revenue growth and profitability for the account.
• Maintain operational excellence and accountable performance.

Skills

Strategic leadership

Client relationship management

Financial acumen

Cross-functional collaboration

Proactive problem solving

Executive presence

Education

Bachelor's degree

MBA

Job description

The Account Executive is accountable for developing and implementing comprehensive account plans that delight clients and ensure healthy long-term partnerships. This strategic leader must anticipate client needs, deliver exceptional results that outperform key performance indicators, and build high-performing teams that achieve operational excellence while driving sustainable revenue growth and profitability.

Primary Responsibilities

Exceeding Client Expectations Through Strategic Partnership

• Executes the vision and strategy of the account plan, ensuring client objectives and interests are consistently met and exceeded
• Acts as a Strategic Partner by connecting teams across regions and services, driving the fundamental mindset and bringing strategic direction to complex client relationships
• Demonstrates Proactive Leadership by anticipating where clients are heading and positioning teams for success, connecting dots across organizational silos
• Develops, manages and implements Voice of the Customer (VOC) programs to regularly gain input and direction from clients ensuring strategic alignment
• Responds to client issues with expedient, professional solutions that strengthen long-term partnerships

Building and Managing High Performing Teams with Accountability

• Maintains Strategic Accountability by staying close enough to major work initiatives without micromanaging day-to-day operations
• Ensures the best qualified candidates are hired for all roles on the account
• Builds actionable and measurable career development plans for all direct reports
• Drives Best Practices on account while bringing in external speakers and off-account experts to enhance team capabilities
• Updates Metro Plans opportunistically rather than limiting updates to the contractual two per year requirement
• Embodies the firm's values and core behaviors of collaboration, integrity and excellence
• Advances diversity and inclusion priorities through strategic talent moves including hiring, rotation and promotion
• Identifies and grooms successors to key roles

Achieving Financial Results Through Strategic Growth

• Presents annual account plans including key objectives, client satisfaction results, value-add activity summaries, and targeted expansion strategies
• Proactively manages account budgets while identifying opportunities to generate additional revenue
• Retains all current business lines and expands the book of business beyond existing product lines or geography
• Mitigates organizational risk by maintaining A/R below 60 days payable

Contributing To Company Growth And Innovation

• Showcases Excellence by bringing leading practices and innovations from the account to the broader organization
• Leverages Relationships to bring flexibility and expertise to the entire team, demonstrating best-in-class service delivery
• Identifies opportunities within professional networks to generate additional revenue, engaging cross-functional resources effectively
• Demonstrates Courage by challenging the status quo on both client and internal sides to drive continuous improvement
• Serves as internal reference for service delivery excellence that expands Jones Lang LaSalle's market presence

Key Attributes Required

Strategic Leadership

• Strategic Partnership Mindset: Ability to connect teams across regions and services while driving fundamental business strategy
• Proactive Vision: Anticipates client direction and positions teams for future success
• Exemplary executive presence with gravitas to command respect internally and externally

Operational Excellence

• Balanced Accountability: Close enough to major initiatives without over-engaging in daily operations
• Best Practice Driver: Continuously seeks and implements leading practices both on and off account
• Courageous Leadership: Willing to challenge existing processes and assumptions for better outcomes

Relationship Management

• Flexible Relationship Approach: Brings adaptability and expertise to entire team dynamics
• Excellence Showcase: Demonstrates and promotes expert capabilities across the account
• Commercial astuteness with ability to recognize growth levers and productivity drivers

Business Acumen

• Financially astute with strong commercial orientation and financial acumen
• Results-driven with ability to take quick, decisive corrective action when needed
• Obsessed with customer behaviors and industry trend analysis
• Transformational leadership capabilities with energy and resilience to drive change

Requirements

• 10+ years of Facility Management and Commercial Real Estate executive leadership experience
• Proven capabilities developing outsourced Integrated Facility Management solutions for Fortune 500 companies
• Extensive experience hiring, training, and retaining large teams (100+) in client service environments
• Demonstrated budget management experience with strategic financial oversight
• Bachelor's degree with broad business experience; MBA or post-graduate studies preferred
• Experience operating effectively in complex, large, heavily matrixed organizations