Account Executive

Lockton; Minneapolis (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

Lockton in Minneapolis, MN seeks an experienced Client Services professional to maintain and grow relationships with existing Clients. You will provide strategic planning, consulting on investment options, and coordination of RFP responses, while regularly reviewing claims and utilization with Clients.

The role requires 7+ years in Client services, strong communication skills, and deep knowledge of the brokerage industry.

Qualifications

• Bachelor’s Degree in Business Administration or related field or equivalent experience
• Typically more than 7 years of Client services experience
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)
• Strong verbal and interpersonal communication skills
• Brokerage industry knowledge and regulatory awareness
• Ability to complete continuing education requirements
• Attendance at meetings and industry training sessions
• Confidential handling of client and company information
• Efficient organization and time management to meet deadlines
• Ability to travel by automobile and aircraft
• Proficiency with basic office equipment and prolonged computer use
• Availability to work outside of normal business hours
• Legally able to work in the United States

Responsibilities

• Maintains and enhances Lockton’s relationships with existing Clients
• Proactively understands Client account requirements
• Provide strategic planning and consulting, including RFPs and vendor responses
• Consults with Clients on investment options, services, fees, strategies
• Reviews large claims and monthly experience with Clients
• Supports revenue goals for existing and new business
• Develops policies and procedures and supports strategic plans
• Maintains relationships with carriers and service networks
• Oversees issue-resolution between Client and Vendor
• Coordinates market selection for new and renewal business

Skills

Strong verbal and interpersonal skills

Time management

Ability to travel

Proactive client communication

Education

Bachelor’s Degree in Business Administration or related field

Tools

Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)

Job description

• Maintains and enhances Lockton’s relationships with existing Clients by executing proactive, creative, and on-going contact initiatives
• Proactively understands the requirements and needs of a Client account
• Provide strategic planning and consulting advice to clients including the production of Requests for Proposal, coordination of vendor responses, analysis and comparison of RFP responses, and preparation of a client report with recommendations
• Consults with Clients to review investment options, bender services, fees, strategies and goals
• Consults regularly with Clients to review large claims, abnormal utilization results, and monthly claims experience
• Reviews and issues profitability assists on all “fee-at-risk” proposals
• Assists in the establishment and attainment of revenue goals for existing and new business
• Provides input in the development and implementation of policies and procedures, as well and operating and strategic plans within area of specialty
• Develops and maintains dependable working relationships with carriers, broker servicing networks, and other providers
• Oversees issue-resolution between Client and the Vendor
• Coordinates market selection for new and renewal business on designated accounts
• Initiates and duplicates new business report activities
• Generates new business opportunities through cross-selling
• Negotiates program terms and costs
• May help coordinate the day-to-day administrative activities among those servicing the Client’s account including the coordination of all support services such as claims and loss control
• Provides information, concepts, techniques, and programs to department Associates to improve and enhance working knowledge
• Mentors and trains junior-level staff
• Researches and understands industry trends, product development government regulations
• Performs other responsibilities and duties as needed

Your Responsibilities

• Maintains and enhances Lockton’s relationships with existing Clients by executing proactive, creative, and on-going contact initiatives
• Proactively understands the requirements and needs of a Client account
• Provide strategic planning and consulting advice to clients including the production of Requests for Proposal, coordination of vendor responses, analysis and comparison of RFP responses, and preparation of a client report with recommendations
• Consults with Clients to review investment options, bender services, fees, strategies and goals
• Consults regularly with Clients to review large claims, abnormal utilization results, and monthly claims experience
• Reviews and issues profitability assists on all “fee-at-risk” proposals
• Assists in the establishment and attainment of revenue goals for existing and new business
• Provides input in the development and implementation of policies and procedures, as well and operating and strategic plans within area of specialty
• Develops and maintains dependable working relationships with carriers, broker servicing networks, and other providers
• Oversees issue-resolution between Client and the Vendor
• Coordinates market selection for new and renewal business on designated accounts
• Initiates and duplicates new business report activities
• Generates new business opportunities through cross-selling
• Negotiates program terms and costs
• May help coordinate the day-to-day administrative activities among those servicing the Client’s account including the coordination of all support services such as claims and loss control
• Provides information, concepts, techniques, and programs to department Associates to improve and enhance working knowledge
• Mentors and trains junior-level staff
• Researches and understands industry trends, product development government regulations
• Performs other responsibilities and duties as needed

Qualifications

• Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
• Typically more than 7 years of Client services experience is required
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Demonstrates strong working knowledge and experience within brokerage industry
• Understands industry trends and governmental regulations
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
• Ability to efficiently organize work and manage time in order to meet deadlines
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United States