Account Executive

Lockton; Grand Rapids (MI); On-site; USD 85,000 - 120,000; Full time

Job summary

Lockton is seeking a senior Client Services professional to strengthen relationships with existing Clients in Grand Rapids. You will lead strategic planning, coordinate RFP responses, and advise on investments, fees and outcomes.

You will review claims experience, support revenue growth, and mentor junior team members while ensuring compliance with industry regulations.

Qualifications

• Bachelor’s degree in business administration or related field.
• Typically more than 7 years of Client services experience is required.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Strong verbal and interpersonal communication skills required.
• Brokerage industry knowledge and understanding of trends and regulations.
• Ability to travel as needed and meet deadlines.

Responsibilities

• Maintains and enhances Lockton’s relationships with existing Clients by executing proactive contact initiatives.
• Proactively understands Client account requirements and needs.
• Provide strategic planning and consulting, including RFP coordination and client reports.
• Consults with Clients to review investment options, fees, strategies, and goals.
• Reviews large claims, utilization results, and monthly claims experience with Clients.
• Oversees issue-resolution between Client and the Vendor.
• Coordinates market selection for new and renewal business on designated accounts.
• Generates new business opportunities through cross-selling.
• Mentors and trains junior staff and shares knowledge with Associates.

Skills

Client relationship management

RFP analysis

Vendor coordination

Communication skills

Proactive planning

Microsoft Office

Education

Bachelor's degree in business administration

Tools

Microsoft Office Suite

Job description

Your Responsibilities

Description:

• Maintains and enhances Lockton’s relationships with existing Clients by executing proactive, creative, and on-going contact initiatives
• Proactively understands the requirements and needs of a Client account
• Provide strategic planning and consulting advice to clients including the production of Requests for Proposal, coordination of vendor responses, analysis and comparison of RFP responses, and preparation of a client report with recommendations
• Consults with Clients to review investment options, bender services, fees, strategies and goals
• Consults regularly with Clients to review large claims, abnormal utilization results, and monthly claims experience
• Reviews and issues profitability assists on all “fee-at-risk” proposals
• Assists in the establishment and attainment of revenue goals for existing and new business
• Provides input in the development and implementation of policies and procedures, as well and operating and strategic plans within area of specialty
• Develops and maintains dependable working relationships with carriers, broker servicing networks, and other providers
• Oversees issue-resolution between Client and the Vendor
• Coordinates market selection for new and renewal business on designated accounts
• Initiates and duplicates new business report activities
• Generates new business opportunities through cross-selling
• Negotiates program terms and costs
• May help coordinate the day-to-day administrative activities among those servicing the Client’s account including the coordination of all support services such as claims and loss control
• Provides information, concepts, techniques, and programs to department Associates to improve and enhance working knowledge
• Mentors and trains junior-level staff
• Researches and understands industry trends, product development government regulations
• Performs other responsibilities and duties as needed

Qualifications

• Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
• Typically more than 7 years of Client services experience is required
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Demonstrates strong working knowledge and experience within brokerage industry
• Understands industry trends and governmental regulations
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
• Ability to efficiently organize work and manage time in order to meet deadlines
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United States