Account & Dispatch Coordinator

Accurate Expediting Inc; Romulus (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Accurate Expediting Inc in Romulus, MI is seeking an Account Specialist / Dispatcher to manage customer accounts and coordinate daily dispatch and routing to ensure on-time delivery and service reliability.

The role demands strong organizational and communication skills, the ability to handle multiple priorities in a fast-paced environment, and proactive responsiveness to customer inquiries and issues.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, dispatching, logistics, or account management preferred.
• Ability to work in a fast-paced operations environment.

Responsibilities

• Serve as the primary point of contact for customer accounts.
• Process and manage customer orders with accurate data entry.
• Respond to inquiries via phone, email, and other channels.
• Monitor order status and communicate updates or delays.
• Resolve billing discrepancies and service requests.
• Maintain accurate customer records and documentation.
• Support billing inquiries and discrepancy resolution.
• Contribute to customer retention through responsive service.

Skills

Customer service

Communication

Organizational skills

Multitasking

Decision making

Teamwork

Education

High school diploma

Tools

Dispatch software

GPS tracking systems

Microsoft Office

Job description

Accurate Expediting Inc in Romulus, MI is seeking an Account Specialist / Dispatcher to manage customer accounts and coordinate daily dispatch and routing to ensure on-time delivery and service reliability.

The role demands strong organizational and communication skills, the ability to handle multiple priorities in a fast-paced environment, and proactive responsiveness to customer inquiries and issues.