Account Director, Strategic Accounts

Vertage; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Vertage is seeking an Account Manager, Strategic Accounts in Chicago to serve as the central liaison for premier enterprise customers. You will build trust, track delivery, and drive expansion across staffing services, managed services, and our platform capabilities.

You will engage with hiring managers and MSP teams to translate business needs into effective staffing solutions, while leading quarterly business reviews and ensuring delivery excellence from inception to contract closure.

Qualifications

• Experience in enterprise account management or sales within staffing or workforce solutions.
• Strong relationships with senior stakeholders.
• Ability to spot and act on new business opportunities.
• Familiarity with MSP programs and contingent workforce management.
• Highly organized with excellent time management.

Responsibilities

• Build strong relationships with hiring managers and decision-makers through regular meetings and site visits.
• Spot “heads-up” job opportunities early and pass them to recruiting managers and recruiters for proactive pipelining.
• Join job intake calls to ensure critical STEM roles are scoped accurately and aligned from the start.
• Gather candidate feedback with MSP program teams and drive resume submissions toward interviews.
• Act as the primary point of contact for client-facing issues, resolving them quickly while our teams handle candidate matters.
• Follow up on timesheet approvals and queries, serving as the customer/MSP liaison.
• Partner with MSP program teams to maintain service excellence and hit supplier metrics and scorecard targets.
• Spot potential Statement of Work opportunities and route leads to the right team.
• Lead supplier Quarterly Business Reviews to drive performance and strengthen the partnership.

Skills

Relationship-building

Communication

Opportunity spotting

Time management

MSP familiarity

Job description

Account Manager, Strategic Accounts | Chicago, IL | Reports to VP, Strategic Accounts

Enterprises don’t want to manage a maze of disconnected suppliers anymore. They want one relationship that gives them everything: talent, technology, and governance, and gets better with every engagement. That’s what Vertage’s platform is built to deliver, and our Strategic Accounts team is where that promise gets kept, deal by deal, quarter by quarter.

As an Account Manager, you’ll sit at the center of that relationship for some of our most important enterprise customers, building the trust, the delivery track record, and the expansion path that moves us toward becoming their strategic workforce partner of record.

The Opportunity

This role plays a pivotal part in growing our enterprise accounts portfolio. As the primary customer contact, you’ll build deep relationships with hiring managers and MSP program teams, with the long-term goal of expanding across contract staffing, direct hire, managed services, and our proprietary platform. Our ambition is clear: to become the number-one STEM staffing supplier in every enterprise account we serve, while helping our customers hit their own ambitious growth targets.

What You’ll Do

• Build strong relationships with hiring managers and decision-makers through regular meetings and site visits.
• Spot “heads-up” job opportunities early and pass them to recruiting managers and recruiters for proactive pipelining.
• Join job intake calls to make sure critical STEM roles are scoped accurately and everyone is aligned from the start.
• Work with hiring managers and MSP program teams to gather candidate feedback, and help drive resume submissions toward interviews.
• Act as the primary point of contact for client-facing issues, resolving them quickly while our recruiting and talent experience teams handle candidate matters.
• Follow up on timesheet approvals and queries, serving as the customer/MSP liaison while the recruiting team manages contractor follow-up.
• Partner with MSP program teams to maintain service excellence and hit supplier metrics and scorecard targets.
• Spot potential Statement of Work opportunities and route the leads to the right team.
• Lead supplier Quarterly Business Reviews that drive performance and strengthen the partnership.

What You’ll Bring

• Proven success in enterprise account management or sales within staffing or workforce solutions.
• Strong relationship-building and communication skills with senior stakeholders.
• An instinct for spotting and acting on new business opportunities.
• Familiarity with MSP programs and contingent workforce management.
• Highly organized, with excellent time management.

Why Vertage

Vertage brings together specialist talent and AI on one platform, so enterprises can plan around outcomes instead of headcount. Every account we grow strengthens that same platform for the next one, too. If you want an account relationship where trust, delivery, and expansion compound year over year, this is that role.

Where advantage compounds.

How we think, move and build, where adaptability, intelligence and momentum matter most.

• Push Boundaries: Challenging assumptions and staying curious, embracing technology and testing ideas quickly.
• Take Ownership: Leading with accountability and intent, and owning the outcomes we create together.
• Create Impact: Focusing on meaningful outcomes, with the right expertise and tools applied with precision.
• Stay Human: Putting people first, leading with empathy and respect to build lasting trust.