Account Director, Patient Engagement

OPEN Health; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation and holidays

Training and development

Job summary

OPEN Health is seeking an Account Director for Patient Engagement to lead client relationships and drive profitable, growth-oriented programs. You will oversee delivery of patient-focused initiatives and coordinate cross-functional teams to meet client objectives.

The role requires strategic account management, strong leadership, and excellent communication, with a focus on driving growth and patient outcomes in a fast-moving biopharma environment.

Qualifications

• Bachelor's degree required.
• Significant experience in professional client relationship management.
• Excellent leadership and organizational skills.
• Strong communication skills (written and oral).
• Budget awareness and ability to manage project finances.
• Background in biopharmaceutical patient marketing is a plus.

Responsibilities

• Act as primary client point of contact for patient initiatives across accounts.
• Ensure programs are profitable and strategically growing.
• Coordinate resources to deliver quality patient-focused programs.
• Mentor account team members and manage workload.
• Maintain strong client relationships and proactive issue resolution.
• Provide strategic direction and feedback on creative/tactical plans.
• Understand each client’s business and patient needs.

Skills

Client relationship mgmt

Leadership

Communication

Strategic thinking

Budget awareness

Education

Bachelor's degree

Tools

Microsoft Office

Word

Excel

PowerPoint

Salesforce

Veeva

CVENT

Job description

Job Summary

The Account Director (AD) is the primary client point of contact for patient initiatives (for one or more accounts), ensuring they are profitable and growing strategically. The AD is responsible for the delivery of quality patient-focused programs, and creative work that aligns with the client’s objectives and addresses their business needs. The AD coordinates resources to manage and execute projects efficiently while balancing client expectations.

Account Director | Patient Engagement

Essential Duties & Responsibilities

Strategic Account Management

• Communicates effectively with clients to address account and brand strategic needs, driving organic growth.
• Maintains ongoing communication with key client contacts to monitor performance and strengthen relationships.
• Proactively identifies issues and leads to swift, effective remedial action.
• Manages and mentors a team of one or more account managers.
• Escalates critical issues to the CSD regarding key accounts and the account team as needed.
• Supports the CSD as a senior member of the team, offering insights and guidance.
• Keeps the CSD informed on all significant client activities and developments.
• Provides clear strategic direction to the agency team, evaluating creative outputs and tactical plans for alignment with strategic goals and offering constructive feedback.
• Holds comprehensive understanding of each client’s business
• Exhibits strong empathy for and insight into each client’s patient group, with a focus on their unique needs.
• Remains in tune with - and an understanding of - industry business trends. Broad knowledge of what's going on in the patient engagement and marketing space to offer innovative solutions to clients.

Experience, Skills, And Qualifications

• Bachelor's degree
• Significant experience in professional client relationship management
• Excellent leadership and organizational skills
• Skilled manager, mentor and effective delegator
• Desire for excellence and a passion to succeed in a fast-moving and ever-evolving environment
• Excellent written and oral communication skills
• Keen attention to detail and budgetary restraints
• Background in biopharmaceutical patient marketing (client or agency side) a plus
• Superior interpersonal and customer service skills.
• Proficient in Microsoft Office including Word, Excel (including spreadsheets), and Power Point, SalesForce, database, and reporting tools. Knowledge of CVENT and Veeva a plus.
• Ability to make clear, concise decisions and solve complex problems.
• Strength in fostering and maintaining productive, successful working partnerships with clients (at all levels) as well as the internal OH team.
• Ability to organize, plan, and prioritize work in a fast-paced work environment, and to achieve goals in a timely fashion.

Travel Requirements

• As required by business needs.

About OPEN Health

At OPEN Health, we connect visionary minds, pioneering science, and advanced technology to drive real impact. By uniting people, science, and technology, we activate new opportunities for biopharma innovation. Our expertise across medical affairs and market access unlocks faster, smarter routes to market. We are committed to improving patient outcomes worldwide. To learn more, visit www.openhealthgroup.com.

OPEN Health. The right combination to unlock possibilities.

What We Offer

• Competitive pay, generous paid vacation, holidays and more, across all our locations
• Ongoing training and development opportunities which foster and shape your individual career path
• An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program
• The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
• Diverse, inclusive culture that encourages you to bring your whole self to work

OPEN Health does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.