Account Director - Medical Communications

Avalere Health; Chicago (IL); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

401K with employer match

Life insurance

Disability coverage

Medical/Dental/Vision plans

Flexible working arrangements

Hybrid/Remote work

Global mobility (2 weeks/year)

20 vacation days + personal day

Public holidays

Job summary

Avalere Health is seeking an Account Director to lead client service across key accounts, delivering strategic value and strong client relationships. You will guide teams to meet budgets, timelines, and client expectations while pursuing growth opportunities on multiple US accounts.

The role requires deep expertise in medical communications, healthcare advertising, and strategic account leadership, with a focus on delivering exceptional client value and outcomes.

Qualifications

• Strong client services experience within a medical communications or healthcare advertising agency.
• Experience working on medical affairs and commercial deliverables is essential.
• Skilled in client relationship management and strategic planning.
• A natural leader who inspires teams and creates a positive, inclusive environment.
• Strong commercial acumen with a track record of delivering results.
• Excellent organisational and interpersonal skills, with the ability to manage multiple priorities.

Responsibilities

• Build and maintain trusted client partnerships, ensuring expectations are met and exceeded.
• Provide strategic and commercial insight to add value across accounts and deliverables.
• Lead and motivate account teams, fostering collaboration and excellence.
• Identify and develop new business opportunities within existing accounts.
• Drive financial performance, ensuring KPIs are achieved.

Skills

Client services

Strategic planning

Leadership

Commercial acumen

Relationship management

Organisational skills

Job description

About Avalere Health

United by one profound purpose: to reach

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

About The Role

We’re looking for an Account Director to join our Client Service team, bringing expertise in medical communications and strategic account leadership. This is a highly commercial role where you’ll take ownership of key accounts, building strong client relationships and driving strategic value. You’ll lead and inspire your team to deliver exceptional work that meets budget, timelines, and client expectations, while identifying opportunities for growth and innovation. You’ll partner with multiple US clients on a variety of commercial/marketing and medical affairs projects, ensuring strategic alignment and excellence in delivery.

What You'll Do

• Build and maintain trusted client partnerships, ensuring expectations are met and exceeded.
• Provide strategic and commercial insight to add value across accounts and deliverables.
• Lead and motivate account teams, fostering collaboration and excellence.
• Identify and develop new business opportunities within existing accounts.
• Drive financial performance, ensuring KPIs are achieved.

About You

• Strong client services experience achieved within a medical communications or healthcare advertising agency.
• Experience working on medical affairs and commercial deliverables is essential.
• Skilled in client relationship management and strategic planning.
• A natural leader who inspires teams and creates a positive, inclusive environment.
• Strong commercial acumen with a track record of delivering results.
• Excellent organisational and interpersonal skills, with the ability to manage multiple priorities.

$120,000 - $140,000 a year

We are committed to offering a competitive and fair salary that reflects your location, skills and the experience you will bring to our team. Salary ranges posted are dependent upon experience.

What We Can Offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.

We may use AI tools to support elements of the hiring process, such as reviewing applications, analyzing CV/resumes, assessing responses, or transcribing interviews. These tools assist our Talent team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please review our candidate privacy policy.