Account Director San Francisco, CA

Swayable; San Francisco (CA); On-site; USD 140,000 - 185,000; Full time

Benefits offered by this job

Generous PTO

Equity Options

401k plan

FSA

Job summary

Swayable is seeking a high-performing Director for our emerging Account Management team to lead relationship development, retention, and growth for our existing client roster.

You will partner with Sales, Client Success, and Revenue Operations to uncover opportunities, marshal resources, and win favorable renewals.

This role is hybrid, 3 days in SF or Williamsburg. Compensation ranges from $140k to $185k, plus equity options, a 401(k) plan and an FSA.

Qualifications

• 8+ years in senior client-facing roles, preferably at an agency or market research company.
• Experience building trusted relationships with executive marketing leaders (CMOs and budget holders).
• Proven track record leading commercial conversations, negotiating rates and service agreements.
• Experience developing and winning pitches for enterprise clients.

Responsibilities

• Build relationships with enterprise and strategic clients, ensuring profitability and growth of accounts.
• Identify opportunities and marshal resources from across the organization.
• Help win pitches by showing how products meet client needs.
• Ensure client satisfaction and continued usage.
• Stay aware of market trends affecting accounts and the wider advertising industry.
• Collaborate with sales on expansion opportunities within client portfolios.
• Negotiate contracts and fees with stakeholders.

Skills

Relationship management

Executive stakeholder management

Contract negotiation

Pitch development

Enterprise client experience

Job description

Location: This role is hybrid in-office 3x a week out of our Williamsburg, Brooklyn or SF office!

Swayable is a fast-growing AI and automated data science platform that measures public opinion, and the impact of messages and advertising content on it. We are a 50-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (JP Morgan Chase, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections). Check our values & culture deck to learn more: https://tinyurl.com/4zjchwzs

Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world’s most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands.

About The Role

Swayable is looking for a high-performing Director for our emerging Account Management team to lead relationship development, retention, growth, and expansion for our existing roster of clients. In this role, you will partner with Sales, Client Success, and Revenue Operations to help uncover opportunities and marshal the right resources to meet them.

What You’ll Do

• Build strong relationships with our enterprise and strategic clients, including in person, ensuring the profitability and growth of existing client accounts
• Identify and develop ways to support your clients by bringing the best of Swayable's products and pushing our product development as needed
• Help win pitches by demonstrating how to solve the client’s problems with your brand background and Swayable’s platform
• Ensure client satisfaction, added value, and continued usage
• Maintain a detailed awareness of relevant market trends affecting accounts, and developments in the wider marketing and advertising industry
• Collaborate closely with the sales team on expansion opportunities within your client portfolio
• Negotiate contracts and fees with marketing and consumer insight stakeholders

Who You Are

• 8+ years of experience, ideally at an agency or market research company, in senior client-facing roles
• Experience building trusted relationships with executive marketing leaders, including CMOs and other senior budget holders, and translating complex research into clear, strategic guidance
• Proven experience leading commercial conversations and negotiating rates, contracts, and service agreements
• Significant experience developing and winning pitches and leading complex projects at enterprise clients
• Comfortable operating in the grey, with a willingness to wear multiple hats and cut through ambiguity in whatever way helps achieve the necessary outcomes
• Generous PTO
• Equity Options
• 401k plan, FSA
• Compensation: $140-185K, dependent on experience

Swayable is an equal opportunity employer. We strive to promote an organizational environment that values diversity and fosters growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law. The team especially encourages applicants from underrepresented backgrounds.