Account Director

Swayable; San Francisco (CA); Hybrid; USD 140,000 - 185,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Generous PTO

Equity Options

401k plan

Ongoing professional development

Competitive compensation

Job summary

Swayable is seeking a high-performing Director for our Account Management team to lead relationship development, retention, and growth for an existing client roster. You will partner with Sales, Client Success, and Revenue Operations to uncover opportunities and marshal resources to meet them.

In this role you will build strong relationships with enterprise clients, translate complex research into actionable strategy, and drive commercial conversations to close value-driven opportunities.

Qualifications

• 8+ years in senior client-facing roles at agencies or market research.
• Experience building trusted relationships with executive marketers, including CMOs.
• Proven experience leading commercial conversations and negotiating rates, contracts, and service agreements.
• Significant experience developing and winning pitches and leading complex projects at enterprise clients.

Responsibilities

• Build strong relationships with enterprise clients in person where possible, ensuring profitability and growth of accounts.
• Identify ways to support clients by leveraging Swayable's products and guiding product development as needed.
• Help win pitches by demonstrating how to solve client problems with brand knowledge and Swayable's platform.
• Ensure client satisfaction, added value, and continued usage.
• Maintain awareness of market trends affecting accounts and developments in the advertising industry.
• Collaborate with the sales team on expansion opportunities within your client portfolio.
• Negotiate contracts and fees with marketing and consumer insight stakeholders.

Skills

Senior client-facing

Executive relationship management

Negotiation

Pitch development

Market research

Enterprise account management

Strategic guidance

Cross-functional collaboration

Job description

Location

This role is hybrid in-office 3x a week out of our Williamsburg, Brooklyn or SF office!

Swayable is a fast-growing AI and automated data science platform that measures public opinion, and the impact of messages and advertising content on it. We are a 50-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (JP Morgan Chase, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections). Check our our values & culture deck to learn more: https://tinyurl.com/4zjchwzs

Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world's most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands.

About The Role

Swayable is looking for a high-performing Director for our emerging Account Management team to lead relationship development, retention, growth, and expansion for our existing roster of clients. In this role, you will partner with Sales, Client Success, and Revenue Operations to help uncover opportunities and marshal the right resources to meet them.

What You’ll Do

• Build strong relationships with our enterprise and strategic clients, including in person, ensuring the profitability and growth of existing client accounts
• Identify and develop ways to support your clients by bringing the best of Swayable's products and pushing our product development as needed
• Help win pitches by demonstrating how to solve the client's problems with your brand background and Swayable's platform
• Ensure client satisfaction, added value, and continued usage
• Maintain a detailed awareness of relevant market trends affecting accounts, and developments in the wider marketing and advertising industry
• Collaborate closely with the sales team on expansion opportunities within your client portfolio
• Negotiate contracts and fees with marketing and consumer insight stakeholders

Who You Are

• 8+ years of experience, ideally at an agency or market research company, in senior client-facing roles
• Experience building trusted relationships with executive marketing leaders, including CMOs and other senior budget holders, and translating complex research into clear, strategic guidance
• Proven experience leading commercial conversations and negotiating rates, contracts, and service agreements
• Significant experience developing and winning pitches and leading complex projects at enterprise clients
• Comfortable operating in the grey, with a willingness to wear multiple hats and cut through ambiguity in whatever way helps achieve the necessary outcomes

Benefits

• 100% Medical, Dental & Vision Plans - no employee contribution required
• Generous PTO
• Equity Options
• 401k plan, FSA
• Ongoing professional development investments
• Compensation: $140-185K, dependent on experience

Swayable is an equal opportunity employer. We strive to promote an organizational environment that values diversity and fosters growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law. The team especially encourages applicants from underrepresented backgrounds.