Account Director

Digitas North America; Boston (MA); On-site; USD 97,000 - 149,000; Full time

Job summary

Digitas North America is seeking an Account Director to lead client relationships for the Client Studio Email & Newsletter Development. You will translate client needs to cross-functional teams and guide end-to-end campaigns across channels.

You’ll manage marketing strategy, budgets, and talent, ensuring high-impact, data-driven experiences. Strong communication and project leadership are essential in a fast-paced agency setting.

Qualifications

• Four years of college education and seven to nine years of experience – including five years at a creative agency (both client side and digital agency experience desirable); MBA degree preferred.
• Strong experience managing client relationships, managing a marketing team, and developing marketing strategy.
• Superior analytical skills and strategic thinking; reading data as well as clients.

Responsibilities

• Lead and oversee the end-to-end execution of digital customer relationship management workflows and email & newsletter communications, driving work from intake through deployment.
• Partner with Creative, Production, Project Management/Operations, Tech, QA to deliver work.
• Connect channel-specific initiatives to the broader client ecosystem and integrated marketing campaigns, ensuring consistency across touchpoints.
• Manage junior support team to ensure deliverables are met.
• Collaborate with a larger team of Project Management, Creative and Tech capabilities.
• Adapt quickly in a fast-paced environment with strong attention to detail across multiple projects.

Skills

Client relationship management

Marketing strategy

Project management

Budget management

Communication skills

Data analysis

AI tools familiarity

Education

Bachelor's degree

MBA preferred

Job description

Company Description

Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge as Data and Insights Agency of the Year, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.

Company Description

Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge as Data and Insights Agency of the Year, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.

Overview

We’re looking for a whip-smart Account Director who can stun our clients with leadership, creativity, vision, and eloquence. Sounds like you? Read on.

Responsibilities

Serve as the account management lead for Client Studio Email & Newsletter Development. This includes owning client relationships, understanding the needs across line of business businesses, translating the client's needs to the cross-capability team and executing as needed.

Day To Day, Your Role Includes

• Lead and oversee the end-to-end execution of digital customer relationship management workflows/ email & newsletter communications, driving work from intake through deployment while ensuring alignment to client objectives, business priorities and channel best practices.
• Partner with Creative, Production, Project Management/Operations, Tech, QA to deliver work.
• Connect channel-specific initiatives to the broader client ecosystem and integrated marketing campaigns as needed, ensuring consistency across touchpoints and maximizing the impact of multi-channel programs.
• This role is expected to manage junior support team to ensure they are meeting all deliverables.
• This role partners heavily with a larger team of Project Management, Creative and Tech capabilities.
• The person in this role needs the ability to work in fast paced environment, must be detail oriented & ability to work on multiple projects simultaneously.

Qualifications

We’re looking for a talented Account Director with impressive work experience, which typically includes:

• An unwavering passion for marketing, and an unstoppable drive to bring the best work to life
• Four years of college education and seven to nine years of experience – including five years at a creative agency (both client side and digital agency experience desirable); MBA degree preferred
• Strong experience managing client relationships, managing a marketing team, and developing marketing strategy
• Superior analytical skills and strategic thinking – you’re strong on both IQ and EQ, as adept at reading data as you are at reading clients
• Effective time-management, impeccable organization, and the flexibility to adapt quickly to changes
• Proven project management and performance management skills – you’re known for your ability to coach and develop talent, inspire and drive change, and bring varied groups together to collaborate effectively
• Superb communication and presentation skills – you’re articulate, straightforward, and engaging
• Demonstrated budget management and resource planning experience
• Familiarity with prompt-based interaction and commonly used generative AI tools (e.g., ChatGPT, Google Gemini, DALL·E, Midjourney) is a plus, especially for tasks like ideation, research, or content generation

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $97,375.00 - USD $149,296.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 12/1/2026.