Account Director

NextGenEnergyJobs; Seattle (WA); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Full medical coverage

Vision and dental

Job summary

NextGenEnergyJobs in Seattle is seeking a senior Customer Success leader to own a portfolio of strategic North American and Global accounts, lead and develop a high-performing team, and collaborate across the Customer Engagement organization to drive renewals and long-term value.

The role demands 6–12 years of relevant experience, fluency with Salesforce, and a strong track record in NRR motions, executive communication, and complex deal structures in clean energy or data SaaS contexts.

Qualifications

• 6–12 years of professional work experience in a relevant field.
• Proven track record owning complex customer relationships and driving renewals.
• Experience mentoring account managers and coaching peers without reducing effectiveness.
• Salesforce fluency with account planning, pipeline hygiene and renewal forecasting.
• Strong Customer Success methodology experience: health scoring, QBRs, segmentation, and NRR motions.
• Experience renewing or managing data subscriptions or SaaS data products.
• Excellent executive communication with senior stakeholders across diverse segments.
• Experience with energy procurement structures and related commercial deals.

Responsibilities

• Own a portfolio of strategic North American and Global accounts.
• Lead and develop a high-performing Customer Engagement team.
• Operate cross-functionally within Customer Engagement to drive renewals and retention.

Skills

Account Mgmt

Customer Success

Salesforce

Executive Comm

Mentoring

Renewals

NRR

Data SaaS

Cross-functional

Education

MBA or advanced degree

Tools

None

Job description

If you are an individual with a disability and need assistance completing the online application or during the interview process, please call 1-800-995-2152.

Key Responsibilities

• Own a portfolio of strategic North American and Global accounts
• Lead and develop a high-performing team
• Operate cross-functionally within Customer Engagement

Requirements

• 6–12 years of professional work experience, with 4+ years in a relevant clean energy, utility, or related industry field.
• Proven track record owning complex customer relationships, driving renewals, and delivering net retention outcomes.
• Experience managing or mentoring account managers; ability to coach others on account management craft without losing personal effectiveness as a customer-facing professional.
• Salesforce fluency — confident with account planning, pipeline hygiene, renewal forecasting, and health-score management.
• Strong command of Customer Success methodology — health scoring, QBRs, segmentation, NRR motions, and structured customer journeys.
• Experience renewing or managing accounts for a data subscription or SaaS data product.
• Excellent customer-facing presence and executive communication skills with senior stakeholders across diverse customer segments — developers, corporate and utility buyers, advisors, partners, and data center hyperscalers.
• Direct exposure to PPAs, EAC-only deals, storage tolls, capacity contracts, or related clean energy commercial structures.
• Prior experience in a marketplace, two-sided platform, or data subscription business.
• Experience managing accounts across both buy-side and sell-side customers within the same book of business.
• Experience working with hyperscaler / data center buyers or large corporate clean energy procurement programs.
• MBA or other advanced degree.
• Full Medical, Vision and Dental coverage