Account Director

JLL; Seattle (WA); Presencial; USD 163 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) matching

Medical, Dental & Vision

Paid parental leave

Paid time off

Daily Pay

Resumo da oferta

Jones Lang LaSalle is seeking an Account Director to lead a high‑impact, multi‑service real estate account. You will shape strategy, align cross‑functional teams across facility management, project delivery, lease administration and brokerage, and deliver revenue growth while ensuring client satisfaction.

The role demands 10+ years in facilities/CRE leadership, proven executive presence, superb client relations, and strong financial acumen.

Qualificações

• Bachelor's degree; MBA preferred.
• 10+ years of facility management and CRE executive leadership.
• Proven experience in direct client relationship management and executive negotiations.
• Strong governance and vendor/supplier management capabilities.
• Track record of driving commercial growth in a large account.

Responsabilidades

• Exceed client expectations by understanding contractual requirements and delivering compliant services.
• Coordinate delivery across multiple service lines to ensure a unified client experience.
• Lead high‑performing Account teams and mentor career development.
• Drive revenue growth and manage the account's budget (P&L).
• Maintain client relationships and ensure sustained contract retention.

Conhecimentos

Executive leadership

Client mgmt

Contract governance

Financial acumen

Data analytics

Strategic thinking

Team building

Budget management

Diversity & inclusion

Formação académica

Bachelor's degree

MBA or related postgraduate

Descrição da oferta de emprego

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Opportunity

The Account Director is accountable for developing and implementing an account plan which will exceed client expectations and deliver JLL mission-aligned real estate services, ensuring a healthy long-term JLL-Client relationship. This role oversees a multi-service account, delivering integrated solutions that require the ability to manage complex, matrixed operations at scale. Some of these services include; Facility Management, Project Management, Lease Administration, Tenant Representation/Brokerage, and others. This executive leader anticipates client needs and delivers to outperform on key performance indicators and service level agreements within the contract. This leader is also responsible for developing and managing a P&L, striving to exceed revenue and profitability plans. The Account Director creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with senior leadership to understand the Firm's strategy and goals and can translate these into the business opportunities. This role is the top leadership role on the account.

Primary Responsibilities

• Exceeding Client Expectations
  • Understand all Contractual requirements, terms and conditions and ensure full compliance in the Firm's delivery of service
  • Established "trusted real estate advisor" to the Client
  • Coordinate, and align delivery across multiple service lines, ensuring a seamless, unified client experience that meets contractual requirements
  • Leverage the experience of the Account team to create the vision of the account plan ensuring alignment of objects and driving high quality results to help secure a future of contract retention and long-term partnership growth
  • Drive account growth by demonstrating the depth of the Firm, articulating value propositions, and ensuring expansion of services
  • Establish outstanding relationships with key internal and client stakeholders by soliciting feedback and excelling at world-class client service delivery
  • Serve as the single point of accountability for the Client ensuring consistency of service delivery and client experience
  • Manage competing priorities across geographically dispersed locations while maintaining unified account strategy

• Building High Performance Teams
  • Ensure highest qualified candidate is hired for all roles on the account
  • Build actionable and measurable career development plans for all direct reports
  • Advance the firm's diversity and inclusion priorities with planful and focused talent planning
  • Ensure a culture of engagement across the Account, ensure that all associates have identified career paths that can be supported through esuring professional development opportunities
  • Address performance items directly and quickly

• Achieving Financial Results and Contributing to Firm's Revenue Growth
  • Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
  • Proactively manage to the account budget (P&L) and identify opportunities to generate additional revenue on the account
  • Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable

Attributes

• Exemplary executive presence - has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients
• Strong verbal and written communication skills
• Strategic mindset - able to see big picture and future direction of the business, then translate into achievable new business development opportunities
• Financially astute - commercial oriented, strong financial acumen
• Results driven - takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity
• Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry
• Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivity
• Transformational leadership - leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth
• Operational "heft" -comfort and experience with complex, large, and heavily matrixed organizations

Requirements

• Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience
  • Experience leading government contracts is preferred
• Significant experience in direct client relationship management, negotiation, and strategic consultation with executive-level stakeholders.
• Expertise in Master Services Agreement (MSA) governance, contract negotiation, and managing vendor/supplier relationships.
• Proven track record of driving commercial growth and achieving substantial financial results within a large, complex account structure.
• Fluency in data analytics and performance metrics relevant to global facilities and operational efficiency.
• Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies
• Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)
• Has proactively managed a budget
• Bachelor's degree with a broad range of business experience; MBA or post-graduate studies preferred

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 162,700.00 - 180,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

On-site - Beaverton, OR, Bellevue, WA, Olympia, WA, Portland, OR, Salem, OR, Seattle, WA

Personalized benefits that support personal well-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

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Accepting applications on an ongoing basis until candidate identified.