Account Director

GSW, powered by Syneos Health; Santa Monica (CA); On-site; USD 120,000 - 145,000; Full time

Benefits offered by this job

Health benefits (Medical, Dental, and

Job summary

GSW, powered by Syneos Health, is seeking an experienced pharma marketing programs manager in Santa Monica. You will manage projects and customer support for fast-paced pharmaceutical accounts, guiding launch readiness and ensuring cross-functional collaboration.

The role requires 6+ years in healthcare or communications, HCP marketing experience, and hands-on Veeva PromoMats/MLR submissions. You will build client relationships, mentor staff, manage timelines and budgets, and translate brand

Qualifications

• Bachelor’s degree in a related field.
• 6+ years’ experience in healthcare or communications.
• Experience with HCP marketing and brand launches.
• Familiarity with Veeva PromoMats and MLR submissions.

Responsibilities

• Serve as main point of contact for customers and provide proactive updates on deliverable status.
• Build client relationships, provide strategic counsel, present recommendations, and translate brand objectives into clear briefs and tactical plans.
• Lead development of external and internal communications for HCP engagement content and meetings.
• Support KOL engagements and oversee HCP digital projects.
• Manage project timelines and action plans, delegating work and supporting team operations.
• Manage scope and budgets with project management; anticipate risks and guide cross-functional teams through changing launch priorities.
• Oversee MLR submissions in Veeva PromoMats and coordinate review feedback.
• Mentor and coach junior team members.

Skills

Veeva PromoMats

Project management

Client relationship management

Multitasking / under pressure

Education

Bachelor’s degree

Job description

Description

You look beneath the surface to uncover creative, measurable, and more importantly, impactful solutions. In this role, you will be effectively managing projects and customer support for fast-paced, exciting pharmaceutical accounts. This full-time role focuses on HCP pharmaceutical marketing and will help guide the team toward a fast-approaching launch. You will be working with smart, engaged clients who appreciate attention to detail, collaboration, and quick thinking.

You will:

• Serve as point-of-contact for customers, providing proactive updates on deliverable status.
• Build strong client relationships, provide strategic counsel, present recommendations, and translate brand objectives into clear briefs and tactical plans.
• Lead development of external and internal communications including key messages, website content, healthcare professional (HCP) engagement content, video scripts, social media content, sponsored content and presentations for meetings, summits, planning, etc.
• Support KOL engagements, advisory boards, and steering committees, and oversee HCP digital projects such as interactive visual aids and congress support.
• Manage project timelines and action plans, delegating work and supporting team operations.
• Manage scope and budgets with project management; anticipate risks and guide cross-functional teams through changing launch priorities while remaining hands‑on with execution.
• Oversee medical, legal, and regulatory (MLR) submissions in Veeva PromoMats, including tagging, linking, and coordinating review feedback.
• Mentor and coach junior team members.

Essential Requirements

• Bachelor’s degree.
• 6+ years’ experience in a professional environment within the healthcare and/or communications industries.
• Strong pharmaceutical agency experience in HCP marketing, including experience preparing for and executing a brand launch.
• Working knowledge of Veeva PromoMats and the MLR review process, with comfort managing submissions, tagging, and linking.
• Ability to multitask and perform under pressure in a fast-paced (but fun) environment, meeting internal and external deadlines.

Desired Requirements

• Rare disease experience a plus.
• 1+ years' experience in people management.
• Understanding of FDA/regulatory agencies approval process and experience with scenario planning.
• Understanding of social media processes/tools/approach/regulations, corporate review processes, healthcare regulations/pharma industry and issues management.
• Experience in media campaigns, data communications, disease state awareness campaigns, and corporate communications.

Salary

The annual base salary for this position ranges from $120K to $145K. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

Benefits

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).

We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

Company

At GSW, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

GSW is a full-service healthcare communications agency that goes beyond advertising to create personalized brand experiences that involve, inspire, educate and activate people through ongoing brand journeys. As one of the world's ten most-awarded healthcare advertising agencies, GSW is hell‑bent not to replace the same old with the same old. This is achieved through a provocative premise — if other brands communicated the way healthcare brands do, how many customers would they have? GSW turns against this premise through discovery of beneath‑the‑surface customer insights that we impact with stories, simplicity and authenticity.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.