Account Director

Chris Baily; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Chris Baily is seeking an Account Director to manage client relationships, guide account personnel, and drive growth. The role emphasizes leadership, strategic planning, and ensuring timely delivery of services and products to clients.

The candidate should have proven experience in account leadership, strong negotiation and communication skills, and the ability to coordinate staff and executives to retain clientele and foster growth.

Qualifications

• Proven experience as an account director or similar position.
• Demonstrable experience in negotiation and meeting client requirements.
• Solid understanding of budgeting and reporting on progress.
• Knowledge of performance evaluation techniques and metrics.
• Working knowledge of MS Office and/or relevant software (e.g. Salesforce).
• Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships.
• Outstanding organizational and leadership skills.

Responsibilities

• Plan budgets and activities for account management in the company.
• Set up goals and objectives for all subordinate staff.
• Provide feedback and counsel to account staff to meet quotas/objectives.
• Conduct performance evaluation using key metrics.
• Serve as the point of contact for customers in your portfolio.
• Understand customer requirements and needs to offer suitable solutions and generate new business.
• Ensure the timely delivery of services and products to clients.
• Resolve issues to maintain and strengthen customer trust.
• Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders.

Skills

Account leadership

Client relationships

Negotiation

Communication

Leadership

Education

BSc/BA in business administration

Tools

Salesforce

MS Office

Job description

Job DescriptionJob Description

We are looking for an Account Director to undertake account management responsibilities and supervise subordinate staff. Your duties will involve both managing relationships with clients and guiding account personnel. An effective Account director has a great aptitude for building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise account managers, supervisors and executives. The goal is to ensure the company’s retention of clientele and facilitate further growth.

Responsibilities

• Plan budgets and activities for account management in the company
• Set up goals and objectives for all subordinate staff
• Provide feedback and counsel to account staff to meet quotas/objectives
• Conduct performance evaluation using key metrics
• Serve as the point of contact for customers in your portfolio
• Understand customer requirements and needs to offer suitable solutions and generate new business
• Ensure the timely delivery of services and products to clients
• Resolve issues to maintain and strengthen customer trust
• Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders

Requirements

• Proven experience as an account director or similar position
• Demonstrable experience in negotiation and meeting client requirements
• Solid understanding of budgeting and reporting on progress
• Knowledge of performance evaluation techniques and metrics
• Working knowledge of MS Office and/or relevant software (e.g. Salesforce)
• Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships
• Outstanding organizational and leadership skills
• BSc/BA in business administration, sales or relevant field