Account Director

Panorama Education; Mississippi; On-site; USD 126,000 - 158,000; Full time

Job summary

An established industry player is seeking an Account Director to oversee high-value accounts in the education sector. This role focuses on strategic relationship building with key stakeholders in large school districts, ensuring that the company's solutions are effectively leveraged to meet client goals. The ideal candidate will have a proven track record in account management, especially with high-value accounts, and will drive initiatives for client success and retention. If you thrive in a dynamic environment and are passionate about making a difference in education, this opportunity is for you.

Qualifications

• 5+ years of experience in account management or education leadership.
• Proven ability to expand networks and manage high-value accounts.

Responsibilities

• Identify and cultivate relationships with key decision-makers.
• Lead renewal processes and identify upsell opportunities.
• Conduct Executive Business Reviews to demonstrate value.

Skills

Strategic Relationship Building

Account Management

Data-Driven Decision Making

Communication Skills

Client Retention

Adaptability

Education

Bachelor's Degree

Experience in Ed-Tech

Job description

About Panorama: Panorama Education is a fast-growing technology company focused on helping students achieve academic success and well-being. More than 2,000 K-12 school districts serving 15 million students across all 50 states have adopted Panorama to understand and support students across academics, attendance, behavior, and life skills development. School districts turn to Panorama's student support platform, research-backed surveys, and professional development to track progress toward strategic goals and improve student outcomes.

Panoramians can choose to work fully remote anywhere within the Continental United States.

About the Role

As an Account Director, you’ll oversee a portfolio of high-value accounts, each generating >$100k annual recurring revenue (ARR). You’ll work closely with key stakeholders and executive decision-makers within large school districts and educational organizations to expand strategic contacts, deepen relationships, and ensure Panorama’s solutions are fully leveraged to meet their goals. This role requires a seasoned account management professional who excels in strategic relationship building, can identify and foster growth opportunities, and understands how to deliver measurable value to clients in complex, multi-layered environments.

With a focus on proactive engagement and long-term retention, the Account Director will drive high-impact initiatives to support both client success and Panorama’s growth objectives. Travel is required up to 30-40% of the time for in-person executive reviews, strategic account planning, and partnership expansion meetings.

Key Responsibilities

• Strategic Contact Expansion: Identify and cultivate relationships with key decision-makers and influencers across client organizations, expanding Panorama’s reach within each account. Facilitate introductions and build engagement with cross-functional stakeholders to ensure full client support and value realization.
• Own the Renewal and Growth Cycle: Lead the renewal process with a strategic, consultative approach to secure timely contract renewals and identify upsell opportunities within existing accounts. Understand and navigate budget cycles, funding sources, and contract preferences.
• Drive Client Success and Value Delivery: Conduct Executive Business Reviews (EBRs) and Outcome Reviews, demonstrating how Panorama’s solutions drive results aligned with client goals and KPIs. Use client data to reinforce value and identify areas for further improvement and growth.
• Develop and Execute Account Plans: Build comprehensive, data-driven account plans that align with customer goals and map out proactive strategies for engagement, adoption, and expansion.
• Data-Informed Engagement: Leverage client adoption metrics, engagement data, and customer feedback to tailor account strategies, prioritize high-impact activities, and ensure clients fully adopt Panorama’s platform.
• Collaborate with Cross-Functional Teams: Partner with Sales, Customer Experience, Product, and other teams to deliver cohesive support to clients, streamline handoffs, and continuously improve client outcomes.

What We’re Looking For:

• Strategic Relationship Builder: Proven experience expanding networks within client organizations to include executive stakeholders and strategic contacts, creating a strong foundation for account growth and client retention.
• Experienced Account Director: 5+ years of some combination of Account Management, Ed-Tech Account Management, and/or education leadership experience, with a strong focus on managing high-value accounts and a track record of success in renewals, upselling, and client retention for ARR accounts >$100k.
• Data-Driven Decision Maker: Skilled in using data to inform client strategy and engagement, and comfortable analyzing adoption metrics, usage data, and other key performance indicators to deliver proactive client support.
• Exceptional Communication and Influence Skills: Experience presenting to and influencing executive stakeholders, with an ability to communicate Panorama’s value and strategic impact effectively.
• Ownership and Accountability: Demonstrated ability to take full ownership of a portfolio, balancing retention and growth goals and ensuring outstanding client outcomes.
• Flexible and Adaptable: Thrives in a fast-paced environment, comfortable with ambiguity, and able to adapt to changing priorities as Panorama grows.

Salary: The starting base salary for this role is $126,400 annually with an OTE of $158,000.

The “Starting Base Salary” represents anticipated salary for this position across all US locations. The determination of this anticipated Base Salary involves the consideration of many factors in making compensation decisions including but not limited to: unique skill sets, experience, training, performance, licensure and certifications, as well as other business and organizational needs.

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