Account Director

SupportFinity™; Culver City (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Medical, Dental, and Vision insurance

401K

Flexible Time-Off Policy

Pet-Friendly Office

Fully Stocked Kitchen

Annual Fitness stipend

Job summary

A leading digital agency in Los Angeles is seeking an experienced Account Director to lead client engagements and drive strategic growth. The ideal candidate will possess 5-7 years of client services experience, with a focus on building strong relationships and managing a portfolio of accounts in the entertainment and gaming sectors. Candidates should demonstrate excellent leadership and communication skills, with the ability to drive effective strategies and deliver measurable results. Offers competitive benefits and a collaborative work culture.

Qualifications

• 5-7 years of client services experience within a fast-paced environment.
• Proven experience leading collaborative teams.
• Direct experience in the entertainment and gaming industries.
• Solid experience in developing strategic account plans.
• Excellent written and verbal communication skills.

Responsibilities

• Lead strategic efforts for allocated accounts and manage client relationships.
• Provide creative strategies and campaign ideas.
• Ensure detail-oriented project delivery and accurate billing.
• Mentor client teams and foster a collaborative environment.

Skills

Client services experience

Team leadership

Problem-solving mindset

Excellent communication skills

Organizational skills

Job description

Overview

UNFOLD is an award-winning digital creative agency based in Los Angeles, partnering with some of the world’s most dynamic entertainment and brand clients. We create culturally relevant, digitally driven work that connects audiences and brands across platforms.

Location: Los Angeles, CA (Hybrid)

Reports To: COO

The Role

Our Client Services team is seeking an experienced Account Director to help lead the strategic efforts of our client engagements. With a strong understanding of the digital landscape and integrated marketing, you will support strategic direction, guide internal teams, and ensure work meets high-level business objectives.

The ideal candidate brings a proven track record in client services within a fast-paced digital agency setting, including entertainment, gaming, and brand sectors. You are comfortable processing complex ideas and articulating solutions to clients, collaborating closely with multi-disciplinary teams, and driving measurable results.

In this role, you will lead the strategic efforts for a portfolio of accounts. Responsibilities include fostering meaningful relationships, identifying 360 opportunities, and managing the financial health of your accounts. You will work closely with Creative, Strategy, and Finance teams to ensure we execute seamlessly on client objectives. Because this role focuses heavily on account evolution, a strong understanding of both creative strategy and analytics metrics is essential.

Here’s What You’ll Do

• Strategic Partnership & Growth: Serve as a visionary leader for a portfolio of agency accounts, building client relationships based on trust, dependability, and a deep understanding of their business objectives.
• Act as a strategic partner by providing insightful creative strategies and innovative campaign ideas that help clients like Prime Video, Disney, and Warner Bros. achieve maximum results from their marketing spend.
• Identify and secure actionable 360 opportunities across the UNFOLD network to organically grow existing accounts and garner new business opportunities.
• Utilize analytics and "Big Tech" metrics to drive data-informed decisions that yield measurable results for your clients.

Operational & Financial Excellence

• Take the lead on conveying complex client needs to internal teams, ensuring UNFOLD executes with the utmost attention to detail and seamless project delivery.
• Work closely with the Finance team to oversee account revenue and profitability, ensuring accurate billing, budgeting, and forecasting.
• Navigate tight deadlines, quick turnarounds, and sudden roadblocks with a collected, solution-oriented mindset to maintain campaign momentum.
• Stay ahead of industry trends and platform shifts to continually enhance client deliverables and maintain the agency’s competitive edge.

Leadership & Team Mentorship

• Provide mentorship and coaching within client teams to instill practices of exceptional service and a culture of over-delivering for our partners.
• Lead, manage, and motivate collaborative internal teams to deliver high-impact work that shapes culture and drives conversation.
• Represent UNFOLD with the utmost professionalism and tact, commanding the presence of a room during high-stakes presentations.
• Foster a collaborative environment built around delighting the client and maintaining a standard of excellence across all touchpoints.

Here’s What It Takes

• 5-7 years of client services experience within a fast-paced digital or social agency setting.
• Proven experience leading and managing collaborative, multi-disciplinary teams to deliver maximum results.
• Direct experience working within the entertainment, gaming, and brand landscape.
• Successful track record of sales success in terms of growing existing accounts and securing new business relationships.
• Solid experience formulating and delivering strategic account strategies and long-term roadmaps.
• Excellent written, verbal, and presentation skills with the ability to articulate complex solutions clearly and command the presence of a room.
• Strong organizational skills with impeccable attention to detail and a solution-oriented mindset.
• Naturally wired to go above and beyond to deliver for the client, including availability for after-hours or weekend needs as required by the nature of the industry.
• Willingness to travel as needed to support client relationships and agency growth.

What We Offer

• Competitive Medical (subsidized), Dental, and Vision insurance Plan Offerings
• 401K
• Flexible Time-Off (FTO) Policy
• Holiday Flex Time
• Comprehensive List of Company Observed Paid Holidays
• Monthly Mobile Phone stipend
• Annual Professional Education stipend (optional)
• Annual Fitness stipend (e.g. gym membership) (optional)
• Employee Referral Program
• Fully Stocked Kitchen
• Pet-Friendly Office
• Numerous Company-Sponsored Events and Activities throughout the year

About Our Culture

UNFOLD is a minority-owned business led by two diverse founders who embrace diversity across all areas of the company. We are committed to building teams that reflect a wide range of backgrounds, perspectives, and skills. Employment decisions are based on business needs, job requirements, qualifications, and performance. We strive to maintain a positive, safe, and respectful workplace and have a zero-tolerance policy for discrimination or harassment of any kind.