Account Director

Epiq; Buffalo (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Epiq is seeking a high-performing sales professional to drive litigation support services across the assigned territory. You will partner with clients, identify new opportunities, and upsell services while meeting annual revenue targets.

In this role you will schedule and lead calls, meetings, and demonstrations, manage existing accounts, and collaborate with internal teams to ensure client success and timely billing.

Qualifications

• Proven record of meeting or exceeding sales quotas.
• Ability to present complex services clearly to clients.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Become an expert in the application and sale of litigation support services for your territory.
• Identify new opportunities to upsell within client accounts.
• Schedule and attend sales calls, customer meetings, presentations and demonstrations.
• Account management of existing and newly added clients.
• Coordinate billing and project activities with internal teams.
• Meet daily sales objectives for your territory.
• Prepare sales reports in adherence to company policies.

Skills

High-achiever

Excellent communicator

Tech sales aptitude

Education

Bachelor’s degree or equivalent

Job description

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description

Job Summary:

Essential Job Responsibilities

• Become an expert in the application and sale of litigation support services for your territory. These services include Electronic Data Discovery, Document Hosting/Coding, Consulting, Managed Review and other Professional Services.
• Become a trusted advisor for clients while working to identify new opportunities to upsell within their business
• Partner with Sales Management to align the sales strategies in the market and meet annual revenue targets along with personal earning goals
• Perform hunting activities to identify the needs of new potential clients
• Schedule and attend sales calls, customer meetings, presentations and demonstrations
• Account management of existing and newly added clients
• Diligently work to achieve high customer satisfaction ratings
• Coordinate billing and project activities with all internal teams to support the optimal outcome of client engagements
• Meet daily sales outstanding goals for your assigned territory
• Work within company policies to complete sales reports as assigned

Qualifications & Characteristics

• Proven high‑achiever with a track record of selling success where you’ve met or exceeded goals
• Ability to produce a sales brag book of continual goal achievements for quotas and client satisfaction
• Pick up quickly on new technology verticals and sales strategies
• Excellent communicator – Presentation of complex technical details, articulate, and capable of instilling confidence in clients
• Bachelor’s degree or equivalent work experience

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Compensation Overview

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Click Here To Learn About Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships
• Nurture long‑term relationships
• Remove collaboration barriers
• Celebrate cross‑team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy‑in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with broader strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.