Account Developer, Inside Sales, Quill

Staples Canada; Lincolnshire (IL); On-site; USD 50,000 - 75,000; Full time

Job summary

Quill, a Staples company, is seeking an Inside Sales Site Development Representative to strengthen relationships with existing and prospective customer locations within our managed account base. You will partner with account management, respond to customer needs, prepare negotiated quotes and pricing, and make outbound calls to reactivate customers and expand share of wallet.

In this role you’ll identify opportunities, negotiate pricing, and maintain accurate CRM records while collaborating with

Qualifications

• Associate degree, bachelor’s degree, or equivalent work experience.
• Experience using Microsoft Excel, PowerPoint, and Outlook.
• Ability to work onsite four days per week at Lincolnshire, IL.

Responsibilities

• Make daily outbound calls to Quill customers to support reactivation and revenue growth.
• Contact prospective locations affiliated with managed accounts to identify needs.
• Accept inbound calls and help ensure customer needs are met.
• Negotiate pricing and prepare quotes for opportunities.
• Use order history and insights to guide conversations and opportunities.
• Maintain accurate activity, pipeline, and customer records in CRM.
• Collaborate with account managers and sales specialists to identify cross-sell opportunities.

Skills

Relationship building

Outbound calling

Communication

Problem solving

Time management

Education

Associate degree, Bachelor’s degree, or equivalent work experience

Tools

Salesforce.com

Excel

PowerPoint

Outlook

Job description

Join a team that powers everyday impact.

Quill, a Staples company, is looking for a driven Inside Sales Site Development Representative to help grow relationships with existing and prospective customer locations connected to our managed account base. In this role, you will partner closely with account management, respond to customer needs, prepare negotiated quotes and special pricing, and make outbound calls that help reactivate customers, uncover new opportunities, and expand share of wallet. This isa great opportunityfor someone who enjoys customer conversations, thrives in a goal-oriented environment, and wants to builda strong foundationin business-to-business sales.

What you’ll be doing:

• Make daily outbound calls to Quill customers who have not placed a recent order to support reactivation and revenue growth.
• Contact prospective customer locations affiliated with managed customer entities toidentifyneeds and conversion opportunities.
• Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met.
• Negotiate pricing and process special quotes for customer opportunities.
• Use customer insights, including order history, to guide quality conversations.
• Leverage specialized offers and Quill’s value proposition to help customersplace orders and meet monthly quotasand key metrics.
• Maintain consistent communication with account managers to share customer trends andpricing solutionopportunities.
• Partner with sales specialists and support teams toidentifyopportunities beyond traditional office supplies, including furniture, technology, high-value quotes, print, and promotional products.
• Maintainaccurateand up-to-date activity, pipeline, and customer records in CRM.
• Apply coaching and feedback from managers and peers to continuously improve sales approach and performance.

What you bring to the table

• Motivation to build customer relationships that create measurable value and growth.
• Clear, confident communication with customers and internal partners across calls, follow-up, and solution-focused conversations.
• Curiosity and strong listening skills to understand customer needs, ask thoughtful questions, and uncover opportunities.
• A problem-solving mindset with the ability to connect customer needs to relevant products, programs, or solutions.
• Comfort making outbound calls, engaging customers, and continuing forward after rejection or setbacks.
• Strong organization, time management, and follow-through when balancing customer conversations, priorities, and activity goals.
• Adaptability and willingness to learn quickly ascustomerneeds, business priorities, or sales approaches change.
• A customer-first approach focused on creatinga positive, helpful, and professional experience in every interaction.
• Collaborative mindset with a willingness to share ideas, apply feedback, and learn from managers, peers, and business partners.
• Composure and critical thinking when prioritizing next steps, solving customer challenges, and supporting sales goals.

What’sneeded-Basic Qualifications

• Associate degree, bachelor’s degree, or equivalent work experience.
• Ability to work onsite four days per weekat our Lincolnshire, IL location
• Experience using Microsoft Excel, PowerPoint, and Outlook.

What’sneeded-Preferred Qualifications

• 1+ years of experience in sales or service in a business-to-business environment.
• Experience meeting or exceeding productivity goals, quotas, or sales metrics.
• Experience using CRM tools, Salesforce.com, or a comparable sales platform.

The salary rangerepresentsthe expected compensation for this role at the time of posting. The specificbasepay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.Some roles may also be eligible for overtime pay,in accordance withfederal and state requirements.