ACCOUNT DELIVERY HEAD (ADH) L3

Wipro; Philadelphia (Philadelphia County); Presencial; USD 125.000 - 277.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and dental benefits

Disability insurance

Paid time off

Descripción de la vacante

Wipro Limited in Philadelphia is seeking an Account Delivery Head (ADH) to lead end-to-end delivery for a strategic account, driving outcomes and profitable growth.

You will build a high-performing delivery organization, govern risk, and advance AI-led transformation, automation, and customer experience.

The role requires 10+ years in project management and a track record of revenue growth and client success. This is a senior leadership position with global delivery responsibilities.

Formación

• Project Management experience of 10+ years.
• Ability to lead end-to-end delivery with strong stakeholder management.

Responsabilidades

• Lead end-to-end delivery ensuring achievement of business outcomes, contractual commitments, SLAs, milestones, and quality standards.
• Build trusted customer relationships and manage governance, risks, escalations, and stakeholder expectations.
• Drive delivery-led growth by identifying expansion opportunities and supporting sales pursuits across accounts.
• Lead AI-led innovation, automation and operational excellence to transform delivery models and improve productivity.

Conocimientos

Project Management

Descripción del empleo

Job Title: ACCOUNT DELIVERY HEAD (ADH) L3

City: Philadelphia

Posting Start Date: 11/3/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

Lead end-to-end delivery, customer success, and profitable growth for a strategic account by building a high-performing delivery organization that consistently delivers business outcomes, operational excellence, innovation, and differentiated customer experiences.

The ADH is accountable for delivery excellence, revenue and margin growth, customer satisfaction, AI-led transformation, governance, risk management, talent development, and continuous innovation to create sustainable competitive advantage and long-term client success for the account.

Key Responsibilities

1. Customer Success & Delivery Excellence

Lead end-to-end delivery ensuring achievement of business outcomes, contractual commitments, SLAs, delivery milestones, and quality standards.

Build trusted customer relationships, manage governance, risks, escalations, and stakeholder expectations, and drive customer advocacy through consistent delivery excellence.

Enhance delivery predictability, operational rigor, and customer experience through effective execution and outcome-focused delivery management.

2. Business Growth & Commercial Performance

Drive delivery-led growth by identifying expansion opportunities, supporting sales pursuits, and converting opportunities into revenue across accounts, sectors, clusters, and service lines.

Optimize profitability, utilization, cost efficiency, and revenue realization while minimizing revenue leakage.

Partner with sales and account teams to accelerate growth, strengthen commercial performance, and maximize business value.

3. AI-Led Innovation, Automation & Operational Excellence

Lead adoption of AI, GenAI, Agentic AI, automation, and hyper-automation to transform delivery models, enhance customer outcomes, and improve productivity.

Drive continuous innovation through process transformation, reusable assets, accelerators, frameworks, delivery IP, and data-driven decision making.

Leverage AI-led insights and intelligent operations to improve scalability, efficiency, quality, responsiveness, and business performance across delivery portfolios.

Establish best-in-class delivery governance, assurance, compliance, financial controls, and risk management practices to improve operational resilience and delivery predictability.

Ensure effective resource planning, vendor management, forecasting, and operational controls while maintaining adherence to organizational standards.

Build a future-ready organization through leadership development, succession planning, capability building, mentoring, and a culture of innovation, collaboration, accountability, and high performance.

Mandatory Skills: Project Management.Experience: >10 YEARS.The expected compensation for this role ranges from $125,000 to $277,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Information at a Glance

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.