Account Coordinator – Service Operations

Blue Signal Search; Houston (TX); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Hybrid work arrangement

Structured training program

Career development opportunities

Job summary

Blue Signal Search is seeking an Account Coordinator - Service Operations in Houston, TX. The role supports scheduling field technicians, coordinating service logistics, and ensuring smooth delivery from sale to invoicing.

You will match technicians to assignments, manage multiple work orders, and collaborate with operations and accounting. Hybrid work with three days in office and two remote is offered.

Qualifications

• 1+ years of experience in service coordination, technician scheduling, dispatch, or related operational role.
• Strong organizational skills with the ability to manage multiple active jobs and shifting priorities.
• Clear and professional customer communication skills.

Responsibilities

• Coordinate customer work from sale through service delivery and invoicing.
• Schedule and assign field technicians based on availability, certifications, and job requirements.
• Coordinate materials, equipment, customer access, and other service logistics.
• Communicate scheduling updates and service status to customers and internal teams.
• Monitor open work orders and help resolve scheduling or execution issues.
• Support quoting, documentation, billing, and invoicing activities.
• Maintain accurate information within company and service-management systems.
• Collaborate with technicians, Account Managers, operations, and accounting teams.

Skills

Service coordination

Scheduling

Customer communication

Organizational skills

Tools

CRM

ERP

Dispatch software

Job description

Account Coordinator - Service Operations

Location: Houston, TX (Southeast Houston - near Hobby Airport)

Schedule: Full-Time, Hybrid - Anticipated 3 Days On-site / 2 Days Remote

A growing service organization is seeking an Account Coordinator to manage customer work from the completion of a sale through successful service delivery and invoicing. This position is ideal for someone with experience scheduling field technicians, coordinating service logistics, communicating with customers, and keeping multiple work orders moving forward. The Account Coordinator will match technicians to assignments based on their certifications, specialties, and technical capabilities while coordinating the materials, timing, and information needed to complete each job successfully. The position offers extensive training and a potential development path into Account Management.

Key Responsibilities

• Coordinate customer work from the completed sale through service delivery and invoicing.
• Schedule and assign field technicians based on availability, certifications, specialties, and job requirements.
• Coordinate materials, equipment, customer access, and other service logistics.
• Communicate scheduling updates and service status to customers and internal teams.
• Monitor open work orders and help resolve scheduling or execution issues.
• Support quoting, documentation, billing, and invoicing activities.
• Maintain accurate information within company and service-management systems.
• Collaborate with technicians, Account Managers, operations, and accounting teams.
• Adapt to evolving technology, processes, and business needs.

Qualifications

• 1+ years of experience in service coordination, technician scheduling, dispatch, project coordination, or a related operational role.
• Experience coordinating field technicians or skilled service personnel is strongly preferred.
• Experience matching technicians to assignments based on skills, certifications, or technical capabilities is highly valued.
• A background in HVAC, electrical, plumbing, roofing, construction, industrial service, fire protection, marine service, or a similar technician-based environment is a plus.
• Strong organizational skills with the ability to manage multiple active jobs and shifting priorities.
• Clear and professional customer communication skills.
• Comfort learning new technology, workflows, and technical service offerings.
• Experience with CRM, ERP, dispatch, or field-service software is preferred.
• Ability to work a hybrid schedule in Houston.

What's in It for You

• Join a growing organization serving technical and safety-focused industries.
• Receive structured training in quoting and specialized service operations.
• Build experience across scheduling, customer coordination, billing, and account support.
• Develop toward expanded Account Management responsibilities based on performance.
• Work in a visible role with a direct impact on customers and service delivery.
• Receive competitive hourly compensation of $20-$30, based on relevant experience.
• Work an anticipated hybrid schedule with three days in the office and two days remotely.