Account Coordinator (Government Services) - Chicago, IL

BlueGrace Logistics; Chicago (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

BlueGrace Logistics in Chicago, IL, is seeking a Government Services Account Coordinator to own the day-to-day operational execution for federal, state, and municipal freight accounts. Reliability, compliance, and precise reporting are contractual obligations, with a hands-on role and visible impact on mission-critical freight.

The role involves building a vetted carrier network, managing award go-lives, tracking shipments, and generating required reports in a high-volume environment.

Qualifications

• 1-2 years of experience in logistics, freight operations, or supply chain.
• Familiarity with TMS platforms, carrier portals, or visibility tools (FourKites, project44).
• Clear, confident verbal and written communication skills.
• Strong data entry accuracy and attention to detail.
• Ability to manage multiple competing priorities in a fast-paced environment.
• Proficient in Microsoft Office Suite; quick to learn and navigate new systems.
• Available to work Monday-Friday in office.
• High school diploma or GED; Associate's or Bachelor's degree a plus.

Responsibilities

• Build and maintain a dedicated network of vetted, high-performing government carriers and ensure compliance scores.
• Own award go-lives end-to-end, coordinating across teams and carrier partners for day-one operability.
• Monitor real-time shipment tracking and manage exceptions to keep government freight on time.
• Generate and distribute operational reports and lane performance summaries for management.

Skills

Attention to detail

Verbal & written communication

Data entry accuracy

Multi-tasking

Microsoft Office

In-office availability

Time management

Education

High school diploma or GED

Associate's or Bachelor's degree a plus

Tools

TMS platforms

FourKites

Project44

Job description

Job Summary The Government Services Account Coordinator owns the day-to-day operational execution for BlueGrace's federal, state, and municipal freight accounts - an environment where reliability, compliance, and precise reporting are contractual obligations, not optional best practices. This role is responsible for building and maintaining a vetted carrier network, managing award go-lives, and ensuring committed government shipments move on time and in full. The ideal candidate is detail-driven, thrives in a high-volume task environment, communicates with clarity, and takes personal ownership of outcomes. This is a hands-on position with direct, visible impact on mission-critical freight.

Job Summary The Government Services Account Coordinator owns the day-to-day operational execution for BlueGrace's federal, state, and municipal freight accounts - an environment where reliability, compliance, and precise reporting are contractual obligations, not optional best practices. This role is responsible for building and maintaining a vetted carrier network, managing award go-lives, and ensuring committed government shipments move on time and in full. The ideal candidate is detail-driven, thrives in a high-volume task environment, communicates with clarity, and takes personal ownership of outcomes. This is a hands-on position with direct, visible impact on mission-critical freight.

Shift: 11 am to 8 pm CT

Please note that this position is on-site at our office located at 141 W. Jackson Blvd, Chicago, IL.

Duties And Responsibilities

Carrier Network & Capacity Management

• Build and maintain a dedicated network of vetted, high-performing truckload carriers for government and strategic accounts.
• Maintain carrier performance and compliance scorecards; lead periodic carrier check-in calls to review KPIs and address performance gaps.
• Manage carrier contact records, equipment data, and driver information with a high standard of accuracy in the TMS.
• Support trailer pool management processes and related technology tools.

Award Go-Lives & Lane Operations

• Own award go-lives end-to-end, coordinating across internal teams and carrier partners to ensure new lanes are fully operational from day one.
• Track tendered volumes, shipment cadence, and award commitments against contractual obligations; flag deviations proactively.
• Maintain route guides, facility records, and contact information for shippers and consignees across all customer sites.

Tracking, Visibility & Exception Management

• Monitor real-time and autonomous shipment tracking via FourKites and project44 to maintain continuous visibility on in-transit government freight.
• Identify and resolve daily operational exceptions quickly; elevate proactively when a shipment or carrier relationship is at risk.
• Follow up with carriers to collect PODs, invoices, and all required supporting documentation within required timeframes.

Reporting & Compliance

• Maintain accurate shipment, equipment, and tender records across all government customer accounts.
• Learn and apply each customer's specific KPIs and reporting requirements to daily operational decision-making.
• Generate and distribute operational reports and lane performance summaries as required by account and management teams.

Qualifications

• 1-2 years of experience in logistics, freight operations, or supply chain preferred; motivated entry-level candidates from any background encouraged to apply.
• Familiarity with TMS platforms, carrier portals, or visibility tools (FourKites, project44) a plus.
• Clear, confident verbal and written communication skills; comfortable as the voice of the account to carrier partners.
• Strong data entry accuracy and attention to detail - precision matters in government reporting and compliance.
• Ability to manage multiple competing priorities simultaneously in a fast-paced, high-stakes environment.
• Proficient in Microsoft Office Suite; quick to learn and navigate new systems and technology platforms.
• Available to work Monday-Friday in office, with occasional evening or weekend email monitoring for time-sensitive issues.
• High school diploma or GED required; Associate's or Bachelor's degree in Supply Chain, Business, or a related field a plus.

Key Competencies

• Drive for Results - takes ownership of outcomes with urgency and accountability.
• Collaboration - partners effectively across internal teams and carrier relationships to hit shared goals.
• Adaptability - stays organized and effective in a fast-changing, high-stakes operational environment.
• Tech Fluency - comfortable in Microsoft Office and quick to adopt new logistics systems and tools.
• Attention to Detail - manages high-volume transactional work without sacrificing accuracy or quality.

Salary Range: This position offers a starting salary of $50,000-$55,000 per year, with final compensation determined based on experience, skills, and qualifications.