Account Coordinator: Client Success & Operations

Rentex Audio Visual & Computer Rentals; Canton (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Rentex Audio Visual & Computer Rentals in Canton, MA is seeking an Account Coordinator to assist multiple account managers with administrative tasks and customer service. This full-time role reports to the Director of Customer Service and operates in a warehouse/office environment.

Candidates should have a 4-year college degree, strong written and verbal communication skills, and proficiency with Microsoft Word and Excel. Familiarity with Rentex’s inventory platform is a plus.

Qualifications

• 4-year college degree required or equivalent experience.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Provide excellent customer service to external and internal clients.
• Maintain clear and concise communication with co-workers.
• Escalate unresolved issues to the appropriate internal contacts.
• Effectively manage a high volume of emails with professionalism.
• Build and maintain rapport with Account Managers and different departments across the company.
• Continuously expand knowledge of Rentex rental inventory through self-study and training sessions.
• Communicate with all Rentex offices regarding returns, time changes, customer gear.
• Maintain a safe, organized, and clean work environment to ensure safety and compliance.
• Comply with company policies and procedures.
• Perform other related duties as assigned by the Director of Customer Service.

Skills

Microsoft Word

Microsoft Excel

Communication skills

Teamwork

Customer service

Education

4-year college degree

Tools

Rentex inventory platform

Job description

Rentex Audio Visual & Computer Rentals in Canton, MA is seeking an Account Coordinator to assist multiple account managers with administrative tasks and customer service. This full-time role reports to the Director of Customer Service and operates in a warehouse/office environment.

Candidates should have a 4-year college degree, strong written and verbal communication skills, and proficiency with Microsoft Word and Excel. Familiarity with Rentex’s inventory platform is a plus.