Account Coordinator – Austin, TX

Nadel International; Austin (TX); On-site; USD 31,684 - 41,328; Full time

Job summary

Nadel is a global leader in targeted, high-impact branded merchandise. This role partners directly with Sales Consultants to source, sell, and deliver custom products to clients worldwide, collaborating with marketing and creative teams to provide ideas and recommendations.

Strong project management skills are essential to handle multiple projects, meet deadlines, maintain client relationships, and keep production teams on track with attention to detail and professionalism in time-sensitive

Qualifications

• Experience managing multiple projects under tight deadlines.
• Strong customer service and client communication.
• Ability to work independently in fast-paced environments.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Familiarity with Adobe Photoshop and Illustrator is a plus.

Responsibilities

• Handle all orders from placement to delivery, including pricing verification, manufacturer follow-ups, and tracking through delivery.
• Under the direction of Sales Consultants, place and follow up on sample orders, project specifications, and client requests.
• Assist Sales Consultants as needed and provide backup client contact when unavailable.
• Work with Sales Consultants, internal e-commerce team, Clients, and Vendors to ensure proper website creation, ongoing customer service, and inventory management.
• Manage inventory by maintaining accurate quantities, setting up low-stock triggers, and coordinating with Sales Consultants for reorders.
• Monitor product sales and inventory, analyze trends, and determine product reorders and invoicing.
• Develop materials such as sales letters, PowerPoint presentations, and Word proposals for client presentations.
• Drive product research and maintain excellent customer service with clients.
• Manage fulfillment projects as needed.
• Coordinate with Billing/Accounts teams on client accounts, billing, and issues, ensuring client expectations are met.
• Deliver professional, friendly, and timely service to Clients and employees, resolving issues as needed.

Skills

Project management

Customer service

Multitasking

Attention to detail

Communication skills

Team collaboration

Self-starter

Time management

Adaptability

Tools

Microsoft Word

Excel

PowerPoint

Adobe Photoshop

Illustrator

Job description

THE BASICS

• Role Summary:This role partners directly with Sales Consultants to source, sell, and deliver custom products to clients worldwide. The ideal candidate is confident collaborating with the marketing and creative teams of high-profile clients, providing ideas, feedback, and recommendations. Strong project management skills are essential to manage multiple projects, meet tight deadlines, maintain client relationships, and keep production teams on track. This role involves brainstorming, ordering, and shipping projects, with a strong attention to detail and a high level of professionalism when handling time-sensitive information. The ideal candidate is proactive in improving processes, exploring new tools, and supporting team collaboration, with the flexibility to work across and adapt to multiple teams as needed.


• Location:In-office at our Austin, TX location – 801 Barton Springs Rd, Austin, TX 78738


• Compensation:$23-$30 per hour depending on experience level

ABOUT NADEL

Nadel is a global leader in targeted, high-impact branded merchandise. Founded in 1953, Nadel offers a connected team of experts who deeply understand every aspect of branded merchandise ideation, creation, and delivery. Headquartered in Los Angeles, Nadel has a presence across North America, Europe, Asia-Pacific, and beyond. With a strong commitment to sustainable business practices, Nadel continues to drive positive environmental change and raise the bar across the industry. For more information, please visit nadel.com.

WHAT YOU’LL DO

• Handle all orders from order placement until the product is in the client’s hands. This includes but is not limited to, verifying pricing, following up with manufacturers, and tracking orders through delivery.


• Under the direction of the Sales Consultant, place and follow up on sample orders, project specifications, and client requests.


• Assist Sales Consultants as needed and provide self-directed, backup client contact when Sales Consultant is out of the office or unavailable.


• Work directly with Sales Consultants, internal e-commerce team, Clients, and Vendors to ensure proper creation of websites, ongoing customer service, and inventory management.


• Manage inventory by ensuring quantities on hand are accurate, setting up “triggers” to identify products with low stock, and working with Sales Consultants for approval on product reorders.


• Constantly monitor product sales and inventory numbers, analyze trends and draw conclusions to determine product reorders, best-selling categories, determine invoicing on purchases and warehousing fees, and other actions by running and analyzing month-end reports.


• Develop materials such as sales letters, PowerPoint presentations, and Microsoft Word proposals for presentation to clients.


• Drive product research.


• Maintain great customer service and pleasant communication with all new and existing clients.


• Manage fulfillment projects as needed.


• Coordinate with corporate staff (Billing, Accounts Receivable, Accounts Payable, etc.) on client accounts (invoices, aging, etc), billing, and technical issues and confirm Client expectations are being met.


• Deliver professional, friendly, and timely service to Clients and their employees, addressing any issues and providing problem resolution.

WHAT WE’RE LOOKING FOR

• Proven ability to work independently in a fast-paced environment.


• Ability to think critically and demonstrate a self-starter attitude.


• Strong project management experience, along with ability to manage multiple tasks while adhering to strict deadlines.


• Superior customer service skills.


• Must be highly detail-oriented and very organized with the ability to adapt to a changing environment while following tasks through to completion.


• Reliable, positive, and professional attitude.


• Proactive with a team-player outlook.


• An outgoing, friendly, and approachable personality.


• Excellent phone skills with strong email and writing etiquette.


• Proficient with Microsoft Word, Excel, and PowerPoint.


• Skills in Adobe Photoshop and Illustrator a plus.


• Promotional Product Industry Experience a plus.

Nadel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may read Equal Employment Opportunity is the Law by clicking on the corresponding link.

Nadel is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

By submitting your application, you acknowledge and confirm that you have received, read and understand Nadel’s Applicant Privacy Notice and hereby authorize and consent to the Company’s use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.