Account Coordinator, Assignments Team

PAR PAR Inc; Carmel (IN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

401K match

Paid time off

Maternity/paternity leave

Disability insurance

Employee assistance program

Volunteer day

Tuition reimbursement

Career growth

Job summary

OPENLANE, headquartered in Carmel, Indiana, is seeking an Assignment Team member to manage new accounts in VIPR from integration partners, troubleshoot errors, and coordinate agent assignments for non-skip accounts. The role emphasizes accuracy, speed, and cross-system coordination.

Ideal candidates have a high school diploma, with a bachelor’s degree preferred, plus prior experience in customer service, recovery, collections, or remarketing.

Qualifications

• Minimum high school diploma required; bachelor’s degree preferred.
• Experience in customer service, recovery, collections or remarketing is preferred.
• Excellent organization and communication skills; ability to work in fast-paced environment.

Responsibilities

• Review declined assignments within the skip queue and reassign to recovery vendor or determine conditional exception.
• Maintain high accuracy and productivity in daily assignment tasks.
• Ensure quick assignment turnaround in a high-volume environment.

Skills

Customer service

Recovery experience

Collections

Remarketing knowledge

Attention to detail

Google apps

Education

High School Diploma

Bachelor’s degree preferred

Tools

Google Workspace

Job description

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Who we are: PAR North America

PAR North America is the leading nationwide provider of vehicle transition services including recovery management, skip tracing, compliance, remarketing, and title services. We are employee-driven with an environment that creates opportunities for growth and development.

What We’re Looking For

The Assignment Team is responsible for all aspects of new accounts including entry into VIPR from integration partners, troubleshooting errors that can occur during the assignment process, assigning all new non-skip accounts to agents including specialty vehicles, and reassigning and/or coordinating additional fees for agent declined accounts.

You Will

• Review declined assignments within the skip queue and reassign them to the recovery vendor; or determine if there is a conditional exception.
• Ability to maintain a high level of accuracy and productivity to complete the daily assignment.
• Maintain quick assignment turnaround in a high volume and fast-paced environment.
• Assign and manage recovery agents as needed.
• Work as a liaison between client and recovery vendor within the assigned queue.
• Identify issues within the queue as they arise, facilitate a solution, escal… as needed, and follow up to confirm resolution.
• Utilize knowledge of multiple computer systems, such as the internal operating system, Google applications, third-party vendor systems, and integration partner systems.
• Maintain a high level of accuracy and productivity in all daily activities.
• Perform other administrative duties as directed by PAR Management.

Must Have’s

• High School Diploma or equivalent is required.
• Bachelor’s degree preferred.
• Previous customer service, recovery, collections, or remarketing experience is preferred.

Nice to Have

• Excellent organizational and communication skills.
• Must be able to communicate verbally and effectively in writing.
• Competent office skills are required.
• Daily use of Google applications such as Gmail, Docs and Sheets.
• Implement and assure adherence to all company policies and procedures.
• Demonstrate a commitment to stated values and business ethics.
• Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.

Compensation Range of Hourly

$18.00 - $18.00 USD

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

OPENLANE is an equal opportunity employer and a drug‑free workplace.