Account Coordinator

Prestige Expeditors; United States; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Company Paid Holidays

Eligibility for Benefit Plan

Job summary

A logistics company is seeking an Account Coordinator responsible for managing client relationships and coordinating freight shipments. The ideal candidate will have experience in customer service, possess strong communication skills, and knowledge of international shipping regulations. This role involves managing documents, ensuring compliance, and resolving issues effectively. The company offers paid holidays, benefits, and a bonus plan.

Qualifications

• Proficient in client management and building relationships.
• Experience in freight forwarding and logistics preferred.
• Detail-oriented with strong organizational skills.

Responsibilities

• Serve as primary contact for clients, addressing inquiries.
• Coordinate end-to-end freight shipments.
• Prepare shipping documents and ensure compliance.

Skills

Client Relationship Management

Problem Resolution

Effective Communication

Logistics Coordination

Education

Bachelor's degree in Business, Logistics, or Supply Chain Management

3+ years of customer service experience

Tools

Microsoft Office

Logistics management systems

Job description

The Account Coordinator (AC) is responsible for building, engaging, and maintaining a professional relationship with customers on behalf of Prestige Expeditors, LLC.

Essential Job Functions

• Client Relationship Management: Serve as the primary point of contact for assigned clients, addressing inquiries and providing timely updates on shipment status. Build and nurture positive relationships with clients to enhance overall customer satisfaction.
• Shipment Coordination: Coordinate and monitor the end-to-end process of freight shipments, ensuring timely pick-up, transit, and delivery. Collaborate with carriers, agents, and other stakeholders to optimize shipment routes and resolve any logistical challenges.
• Documentation and Compliance: Prepare and review shipping documents, including invoices, bills of lading, and customs documentation. Ensure compliance with international shipping regulations and customs requirements.
• Communication and Updates: Communicate proactively with clients to provide shipment updates, address concerns, and manage expectations. Collaborate with internal teams to relay critical information and ensure smooth operations.
• Problem Resolution: Identify and address any issues or delays in the shipment process promptly. Work with relevant parties to resolve challenges and implement corrective actions.
• Rate Negotiation: Negotiate freight rates with carriers to secure competitive pricing for clients. Monitor market trends and recommend cost-effective shipping solutions.
• Reporting and Analysis: Generate and analyze reports related to shipment volumes, transit times, and customer satisfaction. Provide insights and recommendations for process improvement.

Education and Experience

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field (preferred not required)
• 3+ Years of customer service-related experience (Preferred). Proven experience in customer service or account management within the freight forwarding or logistics industry.
• Strong understanding of international shipping regulations and documentation.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficient in relevant software applications, including Microsoft Office and logistics management systems.

Compensation and Benefits

• Company Paid Holidays and PTO
• Eligibility to Enroll in company Benefit Plan (Medical, Dental, Vision, Life) Operational Bonus Plan Eligible

Workplace Policies and Agreements

• Account Coordinators must obtain and maintain TSA Certification upon hire