Account Coordinator

UNIS; Pooler (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

UNIS is seeking an Account Coordinator to act as the operational bridge between key clients and cross-functional teams, ensuring seamless order fulfillment and excellent service delivery. This role helps protect client retention and drives operational velocity by resolving complex inquiries and aligning customer expectations with business execution.

The position emphasizes coordinating with logistics, warehouse, and finance teams to uphold commitments and improve delivery timelines, while

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum 1-2 years of experience in account coordination, logistics customer support, or client services.
• Demonstrated proficiency with enterprise ERP/CRM systems and intermediate-level Microsoft Excel skills.
• Proven track record of managing multi-channel customer communications in high-volume, fast-paced settings.

Responsibilities

• Serve as the primary liaison for client communications regarding order lifecycle, shipment tracking, inventory accuracy, and billing.
• Coordinate cross-functionally with logistics, warehouse, and finance teams to uphold contractual commitments and delivery timelines.
• Identify, investigate, and resolve service discrepancies promptly to maintain high customer satisfaction and retention.
• Monitor order workflows daily to preempt bottlenecks and communicate proactive status updates to external stakeholders.

Skills

ERP/CRM proficiency

Excel

Multi-channel communication

Education

High School diploma or equivalent

Associate or Bachelor's degree preferred

Tools

WMS

TMS

Job description

Overview

As an Account Coordinator, you serve as a vital operational bridge between key clients and cross-functional internal teams, ensuring seamless order fulfillment and exceptional service delivery. Positioned within customer operations, this role directly protects client retention and operational velocity by resolving complex inquiries accurately and proactively aligning customer expectations with business execution.

As an Account Coordinator, you serve as a vital operational bridge between key clients and cross-functional internal teams, ensuring seamless order fulfillment and exceptional service delivery. Positioned within customer operations, this role directly protects client retention and operational velocity by resolving complex inquiries accurately and proactively aligning customer expectations with business execution.

Responsibilities

• Serve as the primary liaison for client communications regarding order lifecycle, shipment tracking, inventory accuracy, and billing.
• Coordinate cross-functionally with logistics, warehouse, and finance teams to uphold contractual commitments and delivery timelines.
• Identify, investigate, and resolve service discrepancies promptly to maintain high customer satisfaction and retention.
• Monitor order workflows daily to preempt bottlenecks and communicate proactive status updates to external stakeholders.

Minimum Requirements

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Minimum 1-2 years of experience in account coordination, logistics customer support, or client services.
• Demonstrated proficiency with enterprise ERP/CRM systems and intermediate-level Microsoft Excel skills.
• Proven track record of managing multi-channel customer communications in high-volume, fast-paced settings.

Preferred Requirements

• Direct experience in 3PL, distribution, or supply chain operations within the Greater Savannah/Pooler market.
• Prior hands-on experience utilizing Warehouse Management Systems (WMS) or TMS platforms.
• Demonstrated ability to identify process inefficiencies and suggest actionable workflow improvements.