Account Coordinator

LHH; Guilford (CT); On-site; USD 42,000 - 60,000; Full time

Job summary

LHH Recruitment Solutions is seeking an Account Coordinator in Guilford, CT, with 3+ years of experience in a similar role. This Direct Hire position focuses on managing orders end-to-end, coordinating production and delivery, and maintaining strong client relationships in a fast-paced manufacturing environment.

Responsibilities include ensuring accurate order fulfillment, communicating timelines to customers and internal teams, and proactively addressing risks to delivery schedules.

Qualifications

• 3-5 years of Account Coordinator or Customer Service experience.
• Background in printing or graphic design industry.
• Onsite work environment in Guilford, CT.

Responsibilities

• Manage customer orders from entry through shipment, ensuring accuracy and timely fulfillment.
• Coordinate production schedules, inventory availability, and delivery requirements to meet customer expectations.
• Communicate order status, production timelines, and project updates to customers and internal stakeholders.
• Collaborate with production, purchasing, quality, scheduling, and shipping departments to address challenges and prevent delays.
• Investigate and resolve customer concerns, order discrepancies, and service issues promptly and professionally.
• Support customer projects throughout the entire order lifecycle, from initial request through delivery.
• Maintain accurate records of customer interactions, orders, and project activities in company systems.
• Monitor open orders and identify risks that may affect delivery schedules or satisfaction.
• Develop strong relationships with assigned accounts as a trusted resource for ongoing needs.

Skills

Account coordination

Customer service

Job description

LHH Recruitment Solutions is currently seeking an Account Coordinator with at least 3 years of experience working in a similar role. This is a Direct Hire opportunity located in Guilford, CT.

Responsibilities:

• Manage customer orders from entry through shipment, ensuring accuracy and timely fulfillment.
• Coordinate production schedules, inventory availability, and delivery requirements to meet customer expectations.
• Communicate order status, production timelines, and project updates to customers and internal stakeholders.
• Collaborate with production, purchasing, quality, scheduling, and shipping departments to address challenges and prevent delays.
• Investigate and resolve customer concerns, order discrepancies, and service issues in a professional and timely manner.
• Support customer projects throughout the entire order lifecycle, from initial request through successful delivery.
• Maintain accurate records of customer interactions, orders, and project activities within company systems.
• Monitor open orders and proactively identify potential risks that may impact delivery schedules or customer satisfaction.
• Develop strong working relationships with assigned accounts and become a trusted resource for customers' ongoing business needs.
• Continuously provide exceptional service while balancing multiple priorities in a fast-paced manufacturing environment.

Qualifications:

• 3-5 years of Account Coordinator or Customer Service experience.
• Background in printing or graphic design industry

Work Site: Onsite

Employment Type: Direct Hire

Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy