Account Coordinator

Socket.dev; Deer Park (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Career growth & development

Competitive Compensation Plan

Group benefits including medical, dental, and vision benefits with 100% premiums paid by Ironwear

Paid Time Off

Paid Holidays

401k with company match

Job summary

Ironwear, based in Deer Park, Texas, is looking for an Account Coordinator. In this role, you will serve as a vital link between customers, the Sales Team, and internal staff. You'll be responsible for maintaining excellent customer relationships and addressing all inquiries regarding products and orders.

Ideal candidates should have strong communication skills and a minimum of two years of experience. The position also comes with benefits such as medical, dental, and vision coverage, with 100% of premiums covered by Ironwear.

Qualifications

• Minimum of two years related experience.

Responsibilities

• Answer phone calls, support emails, and chats.
• Evaluate and write up incoming orders.
• Assist customers with product inquiries.
• Maintain accurate customer data.

Skills

Superior verbal and written communication skills

Proficient in Microsoft Office Suite

Ability to multi-task in a demanding environment

Organized and meticulous

Strong interpersonal skills

CX ticketing platform experience (Zendesk/Gorgias/Kustomer/similar)

Education

High school degree or GED

Job description

Ironwear is an established and growing safety solution provider. For over 35 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Account Coordinator will assist as a direct link between our customers, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing first-class customer service, addressing all customer needs, and helping customers make informed decisions about products to purchase.

Responsibilities

• Answer incoming phone calls, customer support emails, and customer chats while providing a first-class customer experience.
• Evaluate and write up incoming orders and present them to the Processing Department.
• Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.
• Have a basic understanding of company product knowledge to properly address customer questions and concerns.
• Offer customers alternative or additional products to boost sales and provide first-class customer service.
• Provide customer outreach when necessary to relay and evaluate any pending issues.
• Communicate cross-functionally with the processing team and Account Managers to ensure orders are processed accurately, including price validation, shipping methods/costs, and backorders.
• Communicate with account managers to address any customer concerns.
• Process all paperwork for customer orders, RMAs, and backorders.
• Compile pertinent customer data in provided documentation and flag any concerns or patterns to management.
• Maintain and collect accurate customer data in our ticketing, ERP, and CRM platforms.

Required Skills/Abilities

• Superior verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Ability to multi-task in a demanding environment.
• Organized and meticulous.
• Strong interpersonal skills.
• CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar).

Education and Experience

• High school degree or GED required.
• A minimum of two years related experience.

Benefits

• Career growth & development
• Competitive Compensation Plan
• Group benefits including medical, dental, and vision benefits with 100% premiums paid by Ironwear
• Paid Time Off
• Paid Holidays
• 401k with company match