Account Coordinator

uslbm; Charlotte (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

SouthEnd Exteriors, a division of US LBM Holdings, LLC, seeks an Account Coordinator to support Account Managers and provide product support in a busy office setting. The role will process accounts payable/receivable and maintain related records while assisting with sales presentations and customer inquiries.

The position emphasizes accuracy, timely communication with customers, and coordination with logistics to ensure on-time deliveries and correct billing. Equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• 2 years accounts receivable experience required.

Responsibilities

• Provide support to Account Managers and assist with sales calls.
• Respond to inquiries on product selection, orders, pricing and deliveries.
• Enter work orders, credit returns, return authorizations, and service requests; file paperwork.
• Prepare estimates; price materials for quotes and orders; write order tickets.
• Coordinate purchase and delivery of special products; obtain pricing specifications and availability.
• Communicate customer needs to scheduler and identify rush orders for expediting; communicate delivery dates to customer and logistics team.
• Maintain stock levels on the sales floor and in the stockroom.
• Record and invoice credit and cash received; prepare bank deposits.

Skills

Accounts Receivable

AR software

Customer service

Inventory control

Communication skills

Strategic mindset

Team collaboration

Education

High School Diploma or GED

Tools

AR system

Job description

For almost 20 years, SouthEnd Exteriors has been the leader in the Southeast when it comes to siding and roofing for home builders. We have 9 locations across North Carolina, South Carolina, Tennessee, and Georgia. Our motto is simple, DO THE RIGHT THING. We strive to provide an exceptional experience to our customers at every touch point.

A Brief Overview

The Account Coordinator assists with customer sales and provides product support to Account Managers. This position provides sales support with a strategic focus on key customer accounts and typically works in an office environment. The Account Coordinator processes accounts payable and receivable and maintains associated records.

What you will do

• Provide support to Account Managers. Assist with sales presentations and make joint sales calls with sales representatives.
• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Prepare estimates; price material for quotes and orders; write order tickets.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Communicate customer needs to scheduler and identify rush orders for expediting; communicate delivery dates to customer and logistics team.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Maintain stock levels on the sales floor and in the stockroom.
• Records and invoices credit and cash received and prepares bank deposit.
• Assists sales personnel with quotes, order entry and inter-store transfers.
• Provides clerical support by filing, sorting and opening mail.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company's commitment to workplace safety.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 2 years accounts receivable experience required.

Skills and Abilities

• Must be proficient using calculator, CRT, cash register, and experience using computerized accounts receivable system
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

SouthEnd Exteriors , a Division of US LBM Holdings, LLC, is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.