Account Consultant I

ACERTUS; Schaumburg (IL); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Paid PTO

Holidays

Job summary

ACERTUS is seeking an Account Consultant I to provide day-to-day account management for an assigned group of fleet management clients. You will focus on accurate order execution, responsive service, and timely coordination with internal teams, vendors, and dealerships.

Typical schedule is Monday–Friday, 8:00am–4:30pm. The role requires high school diploma with 1–3 years in customer service or account coordination and strong Excel/Office skills.

Qualifications

• This position requires a High School Diploma or equivalent. Associate Degree is preferred.
• 1–3 years of experience in customer service, customer contact, or account coordination in an office environment.

Responsibilities

• Review incoming orders for complete information; expedite urgent orders and track to completion.
• Coordinate with dealerships for vehicle availability, up-fitting, and delivery to meet client needs; respond to questions via email/phone.
• Generate client metrics reports and maintain client data; manage relationships with vendors.
• Audit invoices, oversee title and registration processing, and manage accounts receivable to keep client accounts in good standing.

Skills

Microsoft Office

Excel

Communication

Organization

Customer service

Education

High School Diploma or equivalent

Associate Degree preferred

Job description

The Account Consultant I provides day-to-day account management and cultivates relationships with an assigned group of fleet management clients, striving to continuously exceed customer expectations and deliver on time orders. Focuses on accurate order execution, responsive customer service, and timely coordination with internal teams, vendors, and dealerships.

Schedule:

Monday-Friday, 8:00am-4:30pm

Compensation:

$52,000-$62,000/yr

Essential Job Duties

• Review incoming orders to ensure all information has been collected; expedite urgent orders and track through completion; follow up with internal departments on details related to order processing and initiate problem resolution as needed.
• Contact dealerships regarding vehicle availability for up-fitting, decal installs, and key programming; release vehicles for pickup and delivery of orders to meet client needs; respond to customer questions and requests via email and phone in a timely manner.
• Generate ongoing client metrics reports and distribute according to schedule; update customer and client data and verify accuracy of information when working in customer files; maintain relationships with key vendors.
• Audit invoices for accuracy and completion; oversee title and registration processing; administer accounts receivable to help keep client accounts in good standing; represent ACERTUS professionally and take personal responsibility to manage change.

Required Qualifications

Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

• This position requires a High School Diploma or equivalent. Associate Degree is preferred.
• Must have one to three years of experience in customer service, customer contact, or account coordination in an office environment.

Knowledge, Skills and Abilities –

• Proficient in Microsoft Office programs, strong Excel, and other general office equipment.
• Organized thinker with exceptional attention to detail and the ability to effectively organize, prioritize work, and manage multiple tasks simultaneously.
• Excellent communication skills, both verbally and in writing, with the ability to build strong client relationships and deliver exceptional customer service.
• Ability to proactively research and resolve routine problems; understanding basic accounting related to billing and invoices; knowledge of title and registration, project management, transportation, and logistics is helpful.

Company Benefits

• Medical, Dental, and Vision
• Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity
• Company Paid Basic Life and Long-Term Disability
• Company Paid Time Off (PTO)
• 7 Company-Paid Holidays plus 1 Floating Holiday
• 401(k) with company match
• Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services
• Employee discount programs
• Complimentary Grubhub+ membership
• Casual dress code

Work Environment

• General office conditions. Exposed to moderate noise levels.

Physical Abilities

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other reasonably related duties as assigned to meet business needs. ACERTUS reserves the right to modify, revise, or update job duties, responsibilities, and requirements at any time.