Account & Client Success Specialist

Thomas Ntuk - State Farm®; Herndon (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Thomas Ntuk - State Farm Agent is seeking an Account Representative to grow customer relationships and support daily operations. You will provide reliable service, help customers identify needs, and promote relevant products within a community-focused agency.

The role emphasizes building trust, delivering responsive customer service, and collaborating with agency departments to meet client goals in a fast-paced environment.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer service

Communication skills

Relationship building

Marketing products

Team player

Job description

Thomas Ntuk - State Farm Agent is seeking an Account Representative to grow customer relationships and support daily operations. You will provide reliable service, help customers identify needs, and promote relevant products within a community-focused agency.

The role emphasizes building trust, delivering responsive customer service, and collaborating with agency departments to meet client goals in a fast-paced environment.