Account & Client Success Coordinator

Ditto HQ; Pittsburgh (Allegheny County); On-site; USD 45,000 - 55,000; Full time

Job summary

Ditto HQ in Pittsburgh is seeking a proactive Account & Client Success Coordinator to enhance client retention and satisfaction. The role involves serving as the primary contact for client accounts, coordinating with internal teams to ensure quality service delivery.

The ideal candidate should possess relevant experience, excellent organizational and communication skills, and the flexibility to thrive in a dynamic environment. Join Ditto and help us grow client relationships and drive business success.

Qualifications

• 1-2 years of relevant experience in print production or project coordination.
• Strong organizational skills to multi-task and prioritize effectively.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team setting.

Responsibilities

• Serve as the primary point of contact for client accounts.
• Build and maintain strong client relationships.
• Assist with preparing proposals and estimates.
• Support process improvement initiatives.

Skills

Project coordination

Client communication

Organizational skills

Problem-solving

Proficiency with Microsoft Office

Detail-oriented

Interpersonal skills

Tools

Jira

DASH

SAGE

MOQ1

Job description

Ditto is seeking a proactive and relationship-driven Account & Client Success Coordinator to support client retention, account growth, and overall customer satisfaction.

This role serves as a primary point of contact for assigned accounts while coordinating internally with operations, production, development, and leadership teams to ensure exceptional service delivery and long-term client success.

The ideal candidate is highly organized, customer-focused, and comfortable balancing account management, client communication, project coordination, and business development support in a fast-paced environment.

Account Management & Client Success

• Serve as the primary point of contact for assigned client accounts
• Build and maintain strong client relationships to support retention and growth
• Conduct regular client follow-ups, status updates, and business review coordination
• Ensure client requests, projects, and deliverables are completed accurately and on time
• Monitor client activity and identify opportunities for additional products and services
• Maintain accurate account documentation, project notes, and CRM updates
• Address client concerns proactively and coordinate issue resolution with internal teams

Business Development Support

• Support prospecting, pipeline development, and customer nurture initiatives
• Assist with preparing proposals, estimates, presentations, and onboarding materials
• Collaborate with leadership on customer growth campaigns and outreach efforts
• Support email marketing, social media, and client communication initiatives
• Represent Ditto professionally during client meetings, networking events, and trade shows

Project Coordination & Internal Collaboration

• Coordinate timelines, approvals, and communication between clients and internal teams
• Work closely with Client Delivery, Production, Development, and Accounting departments
• Assist in managing project schedules and status updates throughout the project lifecycle
• Ensure projects align with client expectations, timelines, and budgets
• Support process improvement initiatives and operational efficiencies
• Use SAGE to research promotional products, generate quotes, create purchase orders, and track the status of promotional projects.
• Manage specialty print and promotional product sourcing, following documented processes and ensuring accurate data entry in DASH.
• Collaborate with leadership to define revenue benchmarks, monitor revenue reporting, and support growth goals.
• Maintain vendor relationships by reviewing credentials, guidelines, and fee structures, and synchronize vendor data with Ditto’s CRM.

Client Relationship Management

• Build and nurture strong client relationships to support retention and growth.
• Provide exceptional customer service by ensuring all deliverables meet or exceed client expectations.
• Support client growth initiatives through targeted follow-ups and nurture campaigns, with less emphasis on analytics or growth strategy development.

Qualifications/Skills

• 1-2 years of relevant experience in print production, promotional products, or project coordination.
• Strong organizational skills with the ability to multi-task and prioritize effectively.
• High energy, flexibility, and a solutions driven mindset.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and familiarity with Jira, DASH, SAGE, and MOQ1.
• Client-focused with a positive, solutions-driven mindset
• Detail‑oriented, with a focus on producing error-free, high-quality work.
• Ability to work independently and as part of a cross-functional team.
• Proactive problem solver with initiative to address challenges quickly.
• Strong interpersonal skills to build relationships with clients, vendors, and internal teams.
• Commitment to following Ditto’s Client Delivery SOPs and Corporate Governance policies.

Apply Today!

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