Account Associate - State Farm Agent Team Member

Shawn Aguilar - State Farm Agent; Florida; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Shawn Aguilar - State Farm Agent seeks an Account Associate to support daily operations. You will manage customer relations and ensure timely service, including updating accounts and processing claims.

Successful candidates will have strong organizational and customer service skills, ideally with prior insurance experience. This role emphasizes teamwork and community involvement, promoting a positive culture with flexible schedules and growth opportunities.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Education

Previous experience in insurance or a related field

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2015 after spending several years building my leadership foundation at Enterprise Rent-A-Car and then supporting State Farm agents on the corporate side with business planning, marketing, and sales execution. That experience is what pushed me toward agency ownership — I wanted to build something meaningful, serve my community, and create a team environment where people can grow, earn well, and take pride in the work they do. Today, our team includes 10 team members and we operate with a “championship team” mindset — accountability, teamwork, and steady improvement every week.

I’m originally from Jamaica and moved to the U.S. to attend the University of South Florida in Tampa. Outside the office, you’ll usually find me supporting my kids at soccer games, staying focused on personal growth, and keeping life balanced with walking and meditation. We stay active in the local community through the Coral Springs and Coconut Creek Chamber of Commerce and enjoy supporting initiatives like Habitat for Humanity, local education-focused events, and nonprofit organizations such as SOS Children’s Village.

For our team, we offer PTO, flexible scheduling, retirement options, and performance-based incentives like bonuses, contests, and opportunities to earn additional time off. Our culture is upbeat and supportive, but we take our goals seriously — we coach hard, celebrate wins, and expect everyone to show up ready to contribute. If you’re dependable, coachable, and motivated to grow in a professional environment where standards matter, you’ll fit right in here.

Role Description

As Account Associate - State Farm Agent Team Member for Shawn Aguilar - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.