Account Associate - State Farm Agent Team Member

Bill Nelson - State Farm Agent; St. Charles (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Bill Nelson - State Farm Agent is seeking an Account Associate Team Member to support daily operations and grow the agency through strong customer relations.

You will manage customer accounts, assist with policy changes, process claims, and coordinate with underwriters to ensure timely policy issuance, while enjoying a flexible schedule and opportunities for advancement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Customer service

Communication skills

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

Our agency has been proudly serving the St. Charles, IL community since 1997. I’m a graduate of the University of Wisconsin–Madison, and together with my incredible team of 6, we bring more than 85 years of combined insurance experience to the table.

Community involvement is a core part of who we are. We proudly support local nonprofits that provide shelter, food, and health care, including the Northern Illinois Food Bank, Lazarus House, TriCity Family Services, and Random Acts Matter. We also actively support local schools and youth organizations.

We offer a Simple IRA, health benefits, and a variety of workplace perks designed to support and recognize our team. Employees enjoy private offices with windows, an easy commute, outdoor break space, lunch on their birthday, holiday celebrations, and achievement awards that recognize hard work and success.

We foster a collaborative, supportive culture where each person’s contributions matter. If you’re looking for a workplace where you can grow professionally, feel valued, and make a positive impact in your community, this could be the right fit for you.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Bill Nelson - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.