Account Associate - State Farm Agent Team Member

Christopher Rowe - State Farm Agent; Pottstown (Montgomery County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

License reimbursement

Simple IRA

Free lunch Fridays

State Farm apparel & gear

Office promotions

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Christopher Rowe - State Farm Agent is seeking an Account Associate to help manage customer accounts and drive service excellence. You will act as a liaison between customer needs and agency departments, supporting daily operations and growth through proactive customer engagement.

The role emphasizes teamwork, accountability, and a positive attitude, with opportunities to advance within the organization as you develop relationships and understand State Farm products and services.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Excellent communication skills

Job description

Benefits:

• License reimbursement
• Simple IRA
• Free lunch Fridays
• State Farm apparel & gear
• Office promotions
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About the Agent:

Chris Rowe has been an Agent for more than 10 years and was a team member for a State Farm Agent for 8 years prior. He understands the State Farm culture and believes that the company’s greatest competitive edge is the Agent. Our office operates daily on the belief that customer service is what differentiates us from our competitors. We have the ability to change lives and the responsibility to offer that opportunity to all of our clients. Our office is an inviting space where both the team and the customer can feel comfortable.

Team work is essential to the success of our office. In addition to the listed responsibilities you must be able to work in a team environment where the office goals are priority. You must embrace the belief that when we support each other everyone succeeds. Finally, when faced with the uncontrollable, you must display the ability to overcome and maintain a positive attitude.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Christopher Rowe - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.