Account Associate - State Farm Agent Team Member

State Farm Agent; Plano (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Commission bonus

Advancement opportunities

Paid time off

Health benefits

Career-building experience

Job summary

State Farm Agent Team at Kelly Cook is seeking an Account Associate to deliver exceptional client experiences in Plano, TX. You will support customers with insurance needs, resolve inquiries, and coordinate with agency colleagues to anticipate community requirements.

Ideal candidates are focused on service, communicate clearly, and proactively solve problems while contributing to agency growth and customer satisfaction.

Qualifications

• Customer service mindset with ability to understand client needs.
• Strong communication and relationship-building skills.
• Ability to proactively solve problems and coordinate with team.
• Willingness to learn about insurance products and services.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service for insurance inquiries, policy changes, and billing questions.
• Educate customers about insurance options using a needs-based review.
• Communicate effectively to support agency growth and assist team members.

Skills

Customer service

Need-based communication

Relationship building

Proactive problem solving

Job description

Role Description

As a Account Associate - State Farm Agent Team Member with Kelly Cook - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Benefits

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Plano, TX And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.