Account Associate - State Farm Agent Team Member

Jane Chitwood - State Farm Agent; Norwood (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunit y for advancement

Paid time off

Training & development

Job summary

Jane Chitwood - State Farm Agent in Norwood, OH is looking for an Account Associate to support daily operations and help customers succeed. You will cultivate meaningful customer relationships and act as a liaison between customer needs and agency departments.

You will also proactively market relevant products and services, manage accounts, assist with policy changes, process claims, and coordinate with underwriters to ensure timely policy issuance in a collaborative, team‑oriented environment.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Customer service

Communication skills

Insurance experience

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2011 and currently lead a close-knit team of three. I’ve spent 33 years with State Farm, with experience in both agency and management before returning to agency ownership. I’m a graduate of Olivet and earned my master’s degree from Indiana University. Outside of work, my husband and I enjoy riding motorcycles and are involved with the Priesthood Motorcycle Ministry. I’m also a big Seahawks and Cincinnati Reds fan.

Giving back is important to our agency. We participate in Norwood Day and stay involved with local organizations that support children and families in need.

Our agency offers a Simple IRA, paid vacation and personal time, bonus opportunities, available overtime, and licensing costs paid up front. We also like to have a little fun with our perks, including Reds tickets for team members to enjoy throughout the season.

Our office is small, supportive, and truly team-oriented. We work closely together, have fun along the way, and focus on helping customers understand their options so they can make the best decisions for their families. I’m looking for someone who is positive, honest, self-motivated, coachable, and leads with integrity. We want someone who supports their teammates, communicates openly, and is always willing to help others succeed.

ROLE DESCRIPTION:

As an Account Associate for Jane Chitwood - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.