Account Associate - State Farm Agent Team Member

Doug Valentine; Cedar Rapids (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Job summary

Doug Valentine - State Farm Agent is seeking an Account Associate to support daily operations and grow our customer base in Cedar Rapids, IA. You will help customers with their insurance needs, manage accounts, and liaise between clients and agency departments to deliver service excellence.

The role emphasizes proactive outreach, accurate record keeping, timely policy changes, claims processing, and coordination with underwriters.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Insurance experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 1992 and currently lead a team of nine. Before becoming a State Farm agent, I worked as a claims representative, giving me valuable experience in the insurance industry before stepping into agency ownership. State Farm is truly a family tradition for us! Both my twin brother and older brother are agents, along with my two sons and a nephew. It's something our family has been passionate about for generations.

Our agency offers health benefits, a Simple IRA retirement plan, 17 days of paid time off, paid holidays, employer-paid long-term disability coverage, gym memberships, and a strong commitment to work-life balance. We believe in supporting our team members both professionally and personally while giving them the opportunity to build successful, long-term careers.

We've built a highly motivated, focused, and hardworking team that takes pride in what we do. We're passionate about our work, set high expectations, and are always striving to achieve great results. At the same time, we believe in celebrating our successes and making time for team bonding and activities that bring everyone together.

I'm looking for someone who shares our passion and brings a strong work ethic, self-motivation, and a team-first attitude. The right person will be focused, driven to succeed, and willing to put in the effort to achieve their goals while supporting those around them. If you're looking for an established, high-performing agency where hard work is valued, success is celebrated, and teamwork matters, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Associate for Doug Valentine - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.