Account Associate - State Farm Agent Team Member

Samantha Ferrell - State Farm Agent; Arden Hills (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Samantha Ferrell - State Farm Agent in Arden Hills, MN is seeking an Account Associate to support daily operations, grow the office through meaningful customer relations, and act as a liaison between customer needs and agency departments.

The role focuses on proactive marketing of relevant products and services, policy changes, claims processing, and a collaborative, team-driven environment with mentorship and professional development.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Customer service

Communication skills

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2022 and currently lead a team of five. Before becoming a State Farm agent, I worked as a team member. I'm a third-generation woman business owner and a graduate of the University of St. Thomas. Outside of work, I'm a proud hockey and boy mom, foster advocate, and rescue dog owner to Stella, Sapphire, and Stoli.

Community involvement is a big part of who I am. I'm Chair of the Twin Cities North Chamber of Commerce, serve on the Ambassador Board for the White Bear Lake Chamber of Commerce, and enjoy staying active in local organizations that help strengthen our community.

Our agency offers health benefits, a 401(k), mentorship opportunities, professional development, team outings, a $250 biannual professional clothing allowance, and a family-friendly office environment. We believe in investing in our team and creating opportunities for long-term growth.

Our culture is close-knit, high-energy, and work-hard, play-hard. I'm looking for someone who is motivated, innovative, and enjoys working as part of a team. If you're a self-starter who takes initiative and wants to grow in a collaborative, supportive environment, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Associate for Samantha Ferrell - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.