Account Associate - State Farm Agent Team Member

Schuler Insurance Agcy Inc; Alexandria (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

Licensing covered

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Schuler Insurance Agcy Inc in Alexandria, VA is seeking an Account Associate to support a State Farm Agent Team. You will grow the agency through customer relations and service, while coordinating with departments to meet client needs.

The role emphasizes attentive service, communication, and a proactive approach to marketing relevant products and services to clients. Training and advancement are available.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organization

Customer Service

Insurance Experience

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 1998 and is a close-knit team of three who take pride in providing great service and supporting one another. Before becoming an agent, I worked as a marketing representative, which helped shape my focus on relationships, communication, and customer care.

I attended Towson University and have two adult children. Family and community are both important parts of my life, and that perspective carries into the way I run the office. I stay active in the community through the Lee Mt. Vernon Chamber of Commerce and as a volunteer coach with the Springfield Youth Club. Giving back and staying involved locally has always been a priority.

Our team enjoys personal and professional coaching, life insurance, free snacks, Casual Fridays, bonuses, annual trips, and team-building events. We also offer a Simple IRA and health benefits to support long-term success.

Our culture is built around a supportive, close-knit team environment. We focus on coaching and development, and we're looking for someone who is dedicated, upbeat, and personable. If you're looking for a positive office where you can grow both personally and professionally, this could be a great fit for you.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Yvette Schuler - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.