Account Associate - State Farm Agent Team Member

Milena Bu - State Farm Agent; Alexandria (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Training & development

Flexible schedule

Job summary

Milena Bu State Farm in Alexandria, VA is seeking an Account Associate to support daily operations and customer success. You will grow our office through meaningful client relationships and serve as a liaison between customer needs and agency departments.

You will promote relevant products and services to help customers manage risk and realize their dreams, with duties including account management and handling policy inquiries.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication abilities.
• Previous experience in insurance or related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Insurance experience

Job description

Benefits:

• Paid time off
• Parental leave
• Training & development
• Flexible schedule

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Alexandria, VA and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

ROLE DESCRIPTION:

As Account Associate for Milena Bu State Farm, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.