Account Associate - State Farm Agent Team Member

Johnmarcelli; Albuquerque (NM); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

John Marcelli - State Farm Agent in Albuquerque, NM seeks an Account Associate to support daily operations, grow the office through customer relations, and act as a liaison between customer needs and agency departments.

You will improve lives by proactively marketing relevant products and services, with a professional, supportive team and strong work-life balance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Insurance experience

Job description

Benefits

• Simple IRA
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About Our Agency

I opened my agency in 1991 and currently lead a team of seven. Before becoming a State Farm agent, I worked in healthcare, where helping others was already an important part of my career. Today, I’m proud to lead a well-established agency with an experienced team and a strong history of serving our customers and community.

Our agency offers a Simple IRA, paid time off, paid holidays, and a strong commitment to work-life balance. We provide the stability of an established office along with the opportunity to learn from knowledgeable, experienced team members.

Our culture is professional, supportive, and focused on results. I’m looking for someone who is hardworking, motivated to succeed, and excited by the opportunity to increase their earning potential through strong performance. If you’re ready to put in the effort and build a rewarding career with an experienced team, we’d love to meet you.

Role Description

As an Account Associate for John Marcelli - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.