Account Associate

Taphandles; Austin (TX); On-site; USD 64,000; Full time

Job summary

Join a leading company in beer marketing as an Account Associate in Austin, TX. This role focuses on managing customer relationships, driving growth, and ensuring successful product delivery. Collaborate in a dynamic environment while contributing to an innovative team that elevates breweries' brand presences.

Benefits

Medical insurance

401(k)

Vision insurance

Qualifications

• Manage customer relationships effectively.
• Utilize CRM/ERP system (NetSuite) for lead management.
• Drive revenue and margin growth.

Responsibilities

• Oversee customer relationships across a defined portfolio.
• Drive revenue and margin growth through sales strategies.
• Communicate with customers about ongoing projects.

Skills

Customer relationship management

Data accuracy

Sales strategy

Tools

NetSuite

Job description

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Account Associate – Austin, TX (On-site)

About the Company

Taphandles is a global leader in beer marketing, specializing in highly customized, brand-oriented beer fonts and tap handles. Through creativity, design, and high-end craftsmanship, we help breweries elevate their brand presence and sell more beer.

This position is based at our office in the vibrant East Austin neighborhood at 902 East 5th Street, where we work collaboratively and in person.

About the Role

The Account Associate plays a key role in managing customer relationships, driving account growth, and ensuring successful delivery of products and services. This includes overseeing a defined portfolio of accounts, growing revenue and margin, and building long-term customer partnerships. The role involves frequent collaboration with internal teams and offers significant opportunity for professional development in a dynamic, brand-driven industry.

Responsibilities

• Manage all aspects of the customer relationship across a defined portfolio to meet business goals

• Drive revenue and margin growth through a growth-minded, retention-focused approach

• Collaborate with supervisor and team to establish and manage annual commercial goals (e.g., revenue, margin, quotes, opportunities, conversion)

• Act as the main point of contact for leads and opportunities in your region

• Communicate daily with customers about ongoing and new projects; prepare and deliver presentations as needed

• Proactively develop new customer contacts and sales opportunities

• Use the company’s CRM/ERP system (NetSuite) to manage leads and pipeline with a focus on data accuracy

• Travel up to 40% monthly, depending on business needs

• Lead or participate in regular internal project meetings to identify risks and opportunities

• Support project management tasks including quote entry, project setup, and internal coordination

• Stay informed about trends in the beer and beverage industry

• Develop deep knowledge of customer requirements and company operations, products, and processes

• Participate in daily huddles, weekly team meetings, and 1:1s with your supervisor

• Uphold a positive, solution-oriented approach and foster strong cross-functional collaboration

• Other duties and initiatives as assigned

Success Metrics

• Customer retention and acquisition

• Profitable revenue and margin growth

• Quote and opportunity conversion rate

• Customer share of wallet and market share

• Performance against internal and customer service standards

Professional Standards

• Represent the company in a professional and respectful manner at all times

• Be punctual for meetings and events

• Maintain responsible use of social media and professional conduct at all work-related functions

Compensation

Base salary: $64,000 per year

Bonus: Discretionary bonus based on gross margin managed, typically in the range of 8% – 35% of base salary

Equal Opportunity Employment

Taphandles is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.

Applicants must be authorized to work in the United States. Taphandles does not provide visa sponsorship at this time.

Employment Status

This is a full-time, exempt position. Employment with Taphandles is at-will and may be terminated at any time, with or without cause or notice, in accordance with applicable laws.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Manufacturing

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Inferred from the description for this job

Medical insurance

401(k)

Vision insurance

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