Account Application Engineer

Wurth Industry USA; Des Moines (IA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health benefits

401(k)

Disability insurance

Paid time off

10 paid holidays

Job summary

Wurth Industry North America seeks an Account Applications Engineer to be the primary technical contact across the organization, supporting customers and internal teams. You will provide technical support, assist with ECN reviews, perform line walks and on-site visits, and help standardize processes.

The ideal candidate holds a BS in engineering, demonstrates strong communication, and is proficient in Microsoft Office and CAD software, with travel up to 30% to assist customers and partners.

Qualifications

• BS Degree in Engineering (Electrical, Mechanical, Computer, etc.) or related field.
• Experience with fastener related products/applications a considerable plus.
• Strong written and verbal communication skills to effectively relay information to the customer and coordinate with business partners.
• Time management skills and personal responsibility to ensure productivity in a self-directed working environment.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook).
• AutoCAD, Pro-Engineer, or other CAD software experience a plus
• Sales and customer service (internal/external) focus.
• Understands big picture company goals and how they are supported by individual success.
• Good judgement, decision making and problem-solving skills
• Ability to maintain a valid drivers’ license and clean driving record
• Travel to customers sites as needed – 30%
• Proactive supply chain solutions customized to your business, your industry
• Industrial products and services delivered with prompt, personal attention
• Inventory management solutions that keep your production line moving smoothly
• Complete program support from initial design, to implementation, training, to ongoing analysis
• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs - medical, vision, dental, life insurance and more
• Additional benefits 401(k), short term disability, long term disability
• Paid Time Off, accrued per pay period, additional day earned per year of service
• 10 paid holidays

Responsibilities

• Identify application issues and cost reduction opportunities to help us meet our customers’ Value-Added/Value-Engineered cost savings initiatives.
• Consult on the proper application of products and solutions, assist in the development of new business, support sales, and provide product demonstrations.
• Acts as the key technical advisor and resources for various internal departments.
• Analysis and troubleshooting of fastener and assembly related applications.
• Assist Quality department in the analysis of failure modes of fasteners and related components.
• Facilitate training seminars for intercompany and customer knowledge sharing events.
• Ability to identify and solve cost reduction opportunities resulting in lower overall cost to customers.
• Assist with the sales process through regularly scheduled customer visits and new customer presentations.
• Contribute to the improvement of the sales team and promote teamwork throughout the organization. Provide technical support to all internal departments.
• Continuously improve productivity and efficiency of processes throughout the operational organization.
• Other duties as assigned.

Skills

Communication skills

Time management

Critical thinking

Microsoft Office

CAD software

Sales & customer service

Driver's license

Education

BS Degree in Engineering

Tools

AutoCAD

Pro-Engineer

Job description

The Account Applications Engineer is the main point of technical contact across the organization, supporting both customers, and internal teams. The primary responsibilities include providing technical support, ensuring VAVE commitments are met, supporting ECN review process, performing line walks/teardowns, attending on-site customer visits, ensuring standardization, facilitating customer fastener trainings and assisting on quality concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the identification of application issues and cost reduction opportunities to help us meet our customers’ Value-Added/Value-Engineered cost savings initiatives.
• Consult on the proper application of products and solutions, assist in the development of new business, support sales, and provide product demonstrations.
• Acts as the key technical advisor and resources for various internal departments.
• Analysis and troubleshooting of fastener and assembly related applications.
• Assist Quality department in the analysis of failure modes of fasteners and related components.
• Facilitate training seminars for intercompany and customer knowledge sharing events.
• Ability to identify and solve cost reduction opportunities resulting in lower overall cost to customers.
• Assist with the sales process through regularly scheduled customer visits and new customer presentations.
• Contribute to the improvement of the sales team and promote teamwork throughout the organization. Provide technical support to all internal departments.
• Continuously improve productivity and efficiency of processes throughout the operational organization.
• Other duties as assigned.

EDUCATION, QUALIFICATIONS, SKILLS & ABILITIES:

• BS Degree in Engineering (Electrical, Mechanical, Computer, etc.) or related field.
• Experience with fastener related products/applications a considerable plus.
• Strong written and verbal communication skills to effectively relay information to the customer and coordinate with business partners.
• Time management skills and personal responsibility to ensure productivity in a self-directed working environment.
• Critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook).
• AutoCAD, Pro-Engineer, or other CAD software experience a plus
• Sales and customer service (internal/external) focus.
• Understands big picture company goals and how they are supported by individual success.
• Good judgement, decision making and problem-solving skills
• Ability to maintain a valid drivers’ license and clean driving record
• Must occasionally lift, carry, or move up to 25 lbs.
• Travel to customers sites as needed – 30%
• Proactive supply chain solutions customized to your business, your industry
• Industrial products and services delivered with prompt, personal attention
• Inventory management solutions that keep your production line moving smoothly
• Complete program support from initial design, to implementation, training, to ongoing analysis
• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs - medical, vision, dental, life insurance and more
• Additional benefits 401(k), short term disability, long term disability
• Paid Time Off, accrued per pay period, additional day earned per year of service
• 10 paid holidays

EEOC STATEMENT:

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.