Account and Cash Operations Coordinator

Hemenway Trust Company LLC; Salem, Northern (NH, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Hemenway Trust Company LLC in Salem, New Hampshire is seeking an Account & Cash Operations Coordinator responsible for account and cash-related operational activities across client accounts. This role requires 3-5 years of experience in trust operations, accuracy in processing transactions, and strong analytical skills.

The ideal candidate will ensure compliance with regulatory requirements while actively managing workflows and supporting multiple stakeholders. A critical part of the team, this individual will enhance internal controls and contribute to the firm’s dedication to exceptional service.

Qualifications

• 3–5 years of experience in trust operations, cash processing, or account administration.
• Knowledge of applicable regulatory requirements.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Deliver exceptional service to internal stakeholders and external clients.
• Oversee trust system account maintenance, cash receipt, and disbursement processing.
• Ensure transactions are processed accurately and in accordance with governing documents and internal controls.

Skills

Analytical skills

Problem-solving skills

Attention to detail

Strong communication skills

Tools

Trust accounting systems

Custodial platforms

Job description

The Account & Cash Operations Coordinator at Hemenway Trust Company is responsible for account and cash‑related operational activities across all client accounts. This role serves as a key resource within the organization, providing expertise, guidance, and quality assurance.

The ideal candidate will ensure the highest levels of accuracy, regulatory compliance, and timely resolution of open items, while supporting internal and external stakeholders. This role is critical to maintaining accounts, improving processes, and ensuring adherence to internal procedures.

Job Summary:

• Deliver exceptional service to internal stakeholders and external clients.
• Oversee trust system account maintenance, cash receipt, and disbursement processing.
• Ensure transactions are processed accurately and in accordance with governing documents and internal controls.
• Responsible for completing account openings and closures, documenting the process using prescribed checklists and attaining appropriate signoffs.
• Monitor the trust system for overdrawn accounts and other cash‑related exceptions.
• Engage in ongoing professional development, training, and trust system enhancements.
• Adhere to the Trust Company’s OFAC, KYC, AML, and CFT requirements.
• Support operational excellence, collaborate across departments, identifying opportunities to enhance workflows, controls, and system utilization.

Position Requirements:

• 3–5 years of experience in trust operations, cash processing, or account administration.
• Knowledge of applicable regulatory requirements.
• Strong analytical, problem‑solving, and critical‑thinking skills with a high degree of accuracy and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Strong communication skills and experience with trust accounting systems and custodial platforms.

About Hemenway Trust Company:

Hemenway Trust Company is a limited liability trust company chartered in New Hampshire as a non‑depository trust company and regulated by the New Hampshire Banking Department. As a private trust company, HTC provides a full range of wealth advisory and management services to families and individuals of means.

Hemenway Trust Company is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sexual orientation, gender identity, age, veteran status, disability status, or any other applicable characteristics protected by law.

We encourage applications from a diverse pool of candidates and base employment decisions on business needs, job requirements, and individual qualifications.

We support an inclusive workplace and are committed to creating a welcoming environment for all employees.