Account Analyst Supervisor

United WestLabs; Santa Ana (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

United WestLabs in Santa Ana, CA is seeking an Account Analyst Supervisor to lead a team of Account Analysts focused on denial management, insurance follow-up, AR resolution, and appeals. The role aims to maximize reimbursement and reduce write-offs while aligning with Billing Problem Resolution, Compliance, and IT.

The supervisor will train staff, monitor KPIs, develop training, and drive process improvements through collaboration with operations and clients.

Qualifications

• Associate degree required; Bachelor's preferred.
• 5+ years in healthcare revenue cycle.
• 2+ years supervisory/leadership experience.
• Strong knowledge of medical billing, claims processing, denial management and appeals.
• Familiarity with Medicare, Medicaid, commercial payers, eligibility, COB, and medical necessity.
• Advanced analytical, reporting, and problem-solving skills.
• Experience with revenue cycle systems and Excel.

Responsibilities

• Supervise, train, mentor, and evaluate Account Analysts.
• Monitor KPIs and prioritize work queues.
• Oversee denial management, insurance follow-up, and appeals.
• Monitor aging AR and recovery efforts; assist high-dollar claims.
• Analyze denial trends; develop dashboards and reports.
• Collaborate with Compliance, IT, and Operations to improve processes.
• Support workflow automation and new payer requirements.

Skills

Leadership

Revenue cycle

Denial management

Analytics

Excel

Team supervision

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Excel

Payer portals

Revenue cycle systems

Job description

Full Time | On-Site/Remote Hybrid | Santa Ana, CA

Position Summary

The Account Analyst Supervisor oversees a team of Account Analysts responsible for denial management, insurance follow-up, accounts receivable resolution, appeals, revenue recovery, and payer issue resolution. This position is responsible for maximizing reimbursement, reducing aged accounts receivable, monitoring team performance, and identifying trends impacting revenue cycle operations. The supervisor serves as a subject matter expert and works collaboratively with Billing Problem Resolution, Payment Posting, Compliance, Operations, and IT to improve reimbursement and operational efficiency.

Leadership & Team Management

• Supervise, train, mentor, and evaluate Account Analysts.
• Monitor productivity, quality, and departmental KPIs.
• Assign and prioritize work queues based on organizational goals.
• Conduct performance reviews and provide ongoing coaching.
• Develop staff training and cross‑training programs.

Revenue Recovery & Accounts Receivable

• Oversee denial management, appeals, and insurance follow‑up activities.
• Monitor aging accounts receivable and recovery efforts.
• Assist with escalated and high-dollar claims.
• Ensure timely resolution of claim issues and payer disputes.
• Identify opportunities to maximize reimbursement and reduce write‑offs.

Data Analysis & Reporting

• Analyze denial trends, payer performance, and reimbursement issues.
• Develop and monitor dashboards, reports, and KPIs.
• Identify root causes and recommend corrective actions.
• Present findings and recommendations to leadership.

Process Improvement

• Collaborate with Compliance, Operations, IT, and Client Services to resolve systemic issues.
• Support workflow automation and process improvement initiatives.
• Assist with implementation of new programs, systems, and payer requirements.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• 5+ years of healthcare revenue cycle experience.
• 2+ years of supervisory or leadership experience preferred.
• Strong knowledge of:
  • Medical billing and claims processing
  • Denial management and appeals
  • Accounts receivable management
  • Medicare, Medicaid, and commercial payers
  • Eligibility, COB, and medical necessity requirements
• Advanced analytical, reporting, and problem‑solving skills.
• Experience with revenue cycle systems, payer portals, and Microsoft Excel.

Qualified candidates are encouraged to submit a resume for consideration!

United WestLabs is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace.