Account Advisor (Remote) - National Account Support Team

SSF Imported Auto Parts LLC; Carson (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401k

Job summary

SSF Imported Auto Parts, LLC is seeking an energetic professional to provide fast, friendly, and accurate service to customers and drive business development across House Accounts. The role involves order processing, handling returns and warranties, and soliciting new customers to grow SSF's client base.

Candidates should have strong communication skills, be detail-oriented, and able to multi-task in a fast-paced environment. High school diploma required; bilingual abilities are a plus.

Qualifications

• Extensive experience in customer service and call handling.
• Ability to multi-task, prioritize, and resolve issues promptly and courteously.
• Excellent time management and attention to detail under pressure.
• Able to work both independently and as part of a team.

Responsibilities

• Process incoming orders using the catalog database and manage delivery options.
• Troubleshoot orders, handle returns and warranties, and assist customers with special requests.
• Develop new business by contacting dormant customers and qualifying leads.

Skills

Customer service

Multitasking

Communication

Teamwork

Bilingual

Education

High school diploma

Tools

MS Office

MS Teams

Job description

This position will be responsible for providing customers with fast, friendly and accurate service. This position will be vital in business development, reaching sales objectives, as well as building and maintaining a profitable desk of business, and servicing all House Accounts.

Company Overview

SSF Imported Auto Parts, LLC is an industry leader in the distribution of high-quality parts for European cars. We are in multiple states and over ten locations. For 50 years, our philosophy has been to strive to meet our customers' needs and exceed their expectations. We live by the certainty that every individual at SSF makes a unique and important contribution to our success!

Essential Job Functions

• Order Processing: As a member of a busy and dynamic Call Center, filling incoming orders using our extensive catalog database of automotive components, and maintaining delivery and shipping options. Speedy and accurate processing of orders for SSF clientele
• Customer Service: Troubleshooting completed orders, helping with returns, warranties, special orders and other service‑oriented issues.
• New Business Development: Soliciting sales from dormant customers, qualifying and gathering information about customers, and cold‑calling prospective new customers. Mailing, distribution and tracking of printed and electronic sales materials.
• Assist Account Managers with the day‑to‑day correspondence relating to SSF clientele
• Promote customer’s use of SSF online system
• Maintain daily, weekly, monthly call schedule and follow‑up schedule
• Analyze and maintain volume on a per account basis
• Manage outbound freight, delivery and returns for customers, along with related expenses
• Educate customers on new products, promotions, and tools to drive additional sales growth
• Phone order coverage for Sales Central customers, as well as overflow calls from group peers on an as‑needed basis
• Work with Product Managers to enhance and improve existing product lines
• To establish and retain a relationship with customers
• Special projects as needed

Requirements

• Extensive working knowledge and use of factory European Electronic Parts Catalogs. This position is very detail oriented.
• A background in auto parts distribution is a significant plus, especially in the German and Swedish wholesale parts business
• Ability to multi‑task, prioritize and resolve customer issues in a prompt and courteous manner
• Excellent time management, attention to detail, and ability to work under pressure
• Ability to work effectively with a team, as well as independently
• Work consistent with SSF Employee Handbook, guidelines, policies and procedures

Physical Demands

• Extensive use of hands and arms and computer monitor

Other Skills/Abilities

• Excellent listening, probing, oral and written communication skills
• Bilingual is a plus
• Proficiency in PC based communications, Internet, Email, MS Office
• Use of MS Teams, and PC literate

Education Required

• High school diploma required

Why choose SSF Imported Auto Parts!

• Career Development – We offer competitive compensation and growth opportunities.
• Great Benefits – Full‑time employees are eligible for medical, dental, vision, life insurance & 401k.
• Longevity – Many of our employees have been with the company for over 10 years.
• Teamwork – Working together is one of the many aspects employees value at SSF!

As an equal opportunity employer, we value diversity and inclusion. Join our team and grow with us!