Account Abuse Defense Analyst – Safeguards & Remediation

Anthropic; New York (NY); Hybrid; USD 245,000 - 285,000; Full time

Job summary

Anthropic is seeking a Safeguards Enforcement Analyst on the account abuse team to build enforcement workflows that keep our products safe, focusing on detecting and mitigating credential-compromise and account takeover.

You will own end-to-end processes from detection to remediation, collaborate with engineering and data science, and help shape policy enforcement so users can interact with our products safely.

Qualifications

• Experience in trust and safety, fraud investigation, security operations, or a related field.
• Subject matter expertise in one or more of: account takeover, credential abuse, session security, or incident response.
• Experience designing or operating enforcement, remediation, or customer-recovery flows — not just detection.
• Comfort using data (SQL or similar tools) to trace actor behavior across accounts and to measure what's working.
• A thoughtful perspective on the tension between protecting the platform and restoring access for legitimate compromised customers.
• Strong written communication skills, with experience producing clear briefs about messy incidents for technical and non-technical stakeholders.
• Excellent judgment and the ability to collaborate with team members while navigating rapidly evolving priorities and workstreams.

Responsibilities

• Investigate credential-compromise incidents across first-party and third-party platforms, tracing actor behavior across accounts and surfaces
• Design and operate remediation workflows for compromised accounts: revocation, customer notification, and standards for restoring access
• Partner with Engineering and Data Science teams to improve how we separate compromised-customer traffic from willful abuse
• Enforce usage policies with a focus on detecting and mitigating potentially harmful use of AI systems
• Work with threat intelligence on emerging credential-abuse patterns and the actors behind them
• Support the Safeguards policy design team by providing detailed feedback on policy gaps based on real enforcement scenarios
• Keep up to date with emerging AI policy enforcement best practices, and use these to inform our decision-making and workflows
• Write the policy framework for compromise scenarios, including cases where Anthropic can't independently verify a customer's security posture
• Act as the enforcement SME when account compromise intersects with active abuse investigations

Skills

Trust and safety

Fraud investigation

Security operations

Written communication

Collaboration

Judgment

Data analysis

Education

Bachelor’s degree or equivalent

Tools

SQL

Job description

Anthropic is seeking a Safeguards Enforcement Analyst on the account abuse team to build enforcement workflows that keep our products safe, focusing on detecting and mitigating credential-compromise and account takeover.

You will own end-to-end processes from detection to remediation, collaborate with engineering and data science, and help shape policy enforcement so users can interact with our products safely.