Accommodations - Guest Service Supervisor

Blue Water; Cape Charles (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

Blue Water Cape Charles is seeking a Guest Services Supervisor to ensure prompt, attentive service and smooth daily operations at our Sun Outdoors Cape Charles property.

You will guide the Guest Services team, manage check-in/check-out, coordinate with leadership, and help deliver memorable guest experiences across RV resorts, hotels, and attractions.

Qualifications

• High school diploma is required.
• Minimum two years of experience in guest services.

Responsibilities

• Provide daily guidance for Guest Services staff to maintain ongoing operations and property systems.
• Schedule and assign work; train, onboard and develop staff; assist in recruitment as needed.
• Directs check-in and check-out processes to ensure smooth guest experiences.
• Responds to guest requests, problems, complaints, and accidents at the front desk in a courteous, efficient manner.
• Collaborates with leadership to ensure guest satisfaction and service excellence.
• May support site assignments, group needs, and events, and liaise with reservations center and sales/marketing.
• Participates in revenue management strategy calls to understand promotions and site changes.
• Maintains professional relationships with managers, associates, and other departments.
• Operates guest services computer systems, generates reports, and makes simple PMS edits.
• Fosters a motivating environment for staff to exceed guest services.
• Keeps the property clean, well-manicured, and guest-ready.
• Performs other duties as assigned and maintains reliable attendance.

Skills

Guest service excellence

Attention to detail

Organizational skills

Computer literacy

Education

High school diploma

Tools

PMS system

Reservations center software

Job description

Accommodations - Guest Service Supervisor

Sun Outdoors Cape Charles, 1511 Townfield Dr., Cape Charles, Virginia, United States of America

Job Description

Posted Friday, July 31, 2026 at 5:00 AM | Expires Tuesday, September 1, 2026 at 4:59 AM

Dive into Blue Water! We’re a fast-growing hospitality crew, bringing joy through RV resorts, campgrounds, hotels, and attractions since 2002. From cozy campsites to splashy water parks to luxe suites, we create unforgettable guest experiences.

Love making memories? Come ride the wave with us and join our team!

INTRODUCTION TO ROLE:

The Guest Services Supervisor ensures that all guests receive prompt and attentive service with keen attention to detail. They will motivate their team to ensure guest satisfaction through participation and encouragement.

• Seasonal roles are not eligible for health benefits
• Seasonal roles are eligible for sick time and holiday pay.

WHO WE ARE LOOKING FOR:

• Passion for exceeding guest expectations. Experience in providing exceptional Guest Service to the highest standard.
• Spectacular follow-up and follow-through
• Keen attention to detail
• Ability to successfully operate in a high-volume, time-sensitive environment.
• Highly organized and detail-oriented
• Computer and system savvy

WHAT YOU WILL WORK ON:

Reasonable accommodations may enable individuals with disabilities to perform essential functions.

• Provide daily guidance for Guest Services staff to maintain ongoing operations and property systems.
• Responsible for scheduling and work assignments. Responsible for working with Leadership to train, onboard new hires, and develop staff. May assist in the recruitment.
• Provides direction to efficiently provide guest services such as check-in and check-out processes
• Provides onsite escalation for guest service-related issues before transferring to property management. Responds to guests’ requests, problems, complaints, and/or accidents presented at the front desk in an attentive, courteous, and efficient manner.
• Works closely with leadership to ensure guest satisfaction.
• May support site assignments, group needs, and events as needed or directed. In the absence of a full-time guest service manager, this role may be the liaison between the reservation center and sales and marketing to ensure group sales and events are handled with care at the property.
• May participate in revenue management strategy calls to understand promotions and upcoming site-related changes.
• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
• Can operate all aspects of the guest services computer system, including report generation, analysis, and simple edits to the PMS system.
• Provides a motivating environment for staff to exceed guest services.
• Ensure the property is always clean, ordered, well-manicured, and guest-ready.
• Performs other duties as assigned.
• Provides regular and reliable attendance.

WHO YOU WILL WORK WITH:

The Guest Service Supervisor reports to the Guest Service Manager and works closely with the Assistant General Manager and General Manager.

WHAT YOU BRING:

• High school diploma
• Minimum two years of experience working in guest services.

WHAT IT TAKES (PHYSICAL REQUIREMENTS):

While performing the duties of this job, the employee is regularly required to talk and hear, use a telephone, and have the dexterity to operate a computer and various systems. This position requires standing for long periods.

The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete them with the same level of enthusiasm and dedication as your normal job duties.

Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.

Sun Outdoors Cape Charles, 1511 Townfield Dr., Cape Charles, Virginia, United States of America